When do I need to upload my passport?

Certain countries require customers to complete a Know Your Customer (KYC) process before activating a new telecommunication service. eKYC is a paperless KYC authentication process where the identity and address of the subscriber are verified electronically. 

If an eSIM requires an eKYC process, it will be stated above the “Buy Now” or “Proceed to Submit Documents” button of the selected data package on the app or website.

Related questions

Other topics

Still need help?

Reach out to us and our customer support team will get back to you in a jiffy.
Send us a message
Copyright Airalo © 2020