I am getting PDP Authentication Failure

Have you entered the APN details correctly?

PDP Authentication Failures can be related to APN settings. Please check your APN details in the eSIM installation details and enter the details correctly.

Here is how you can update the APN settings:

In iOS:

1. Go to Settings on your device

2. Go to Cellular/Mobile Data

3. Select your eSIM under Cellular/Mobile Data Plans

4. Go to Cellular/Mobile Data Network

5. Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details  (all lower case, all one word)

6. You can leave the other fields blank

In Android:

1. Go to Settings on your device

2. Go to the Network & Internet section

3. Go to Mobile Networks

4. Go to Access Point Names

5. Type the new APN settings as written in the eSIM installation details  (all lower case, all one word)

6. You can leave the other fields blank

You can also try resetting your network settings:

1. Go to Settings on your device

2. Go to General

3. Go to Reset

4. Go to Reset Network Settings

5. Restart your device

*Please note that resetting network settings resets existing WiFi networks and passwords, cellular settings, and VPN and APN settings.*

If you are still getting the error message, please contact us for further assistance.

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