I am getting PDP Authentication Failure

PDP Authentication Failure can be related to APN settings. Please check your APN details in the eSIM installation details on your eSIM installation page if available and enter the details correctly.

If you cannot find the APN by scrolling down your eSIM installation page, it means the APN is automatically updated. In this case, please reset your network settings.

  • I have an APN setting on my eSIM installation page

Please create an APN and fill it according to the APN shared on your eSIM installation page.

  1. Go to Settings on your device
  2. Go to the Network & Internet section
  3. Go to Mobile Networks
  4. Go to Access Point Names
  5. Tap “”ADD”” or “”+”” or choose “”SH Prepaid””
  6. Type the new APN settings as written in the eSIM installation details  (all lower case, all one word)
  7. Tap SAVE

You can leave the other fields blank.

  • I do not have an APN setting on my eSIM installation page

Please try resetting your network settings:

  1. Open the “Settings” app on your Android Scroll to and tap either “General management” or “System”
  2. Tap either “Reset” or “Reset options”
  3. Tap “Reset network settings”
  4. Select “Confirm”
  5. Restart your device
Please note that resetting network settings resets existing WiFi networks and passwords, cellular settings, and VPN and APN settings.

If you are still getting the error message, please contact us for further assistance.

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