I can’t use iMessage

You may need to reset iMessage after installing your eSIM. You can reset iMessage with these simple steps:

1. Go to Settings on your device

2. Go to Messages

3. Toggle iMessage OFF 

4. Toggle iMessage back to ON

5. Tap on Send & Receive

6. Uncheck your number and make sure your email address is checked. This way, you’ll be able to send and receive iMessages with only a data connection.

 

When you finish using your eSIM and wish to turn on your Primary SIM, you can go back to Settings > Messages > Send & Receive and check your phone number again. 

If you are still not able to use iMessage, please contact us for further assistance.

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