Kako da instaliram Airalo eSIM direktno na svoj iOS uređaj?

Before installing, make sure that your device:

Podržava eSIM kartice (pogledajte rubriku Koji uređaji podržavaju eSIM karticu? ili Kako mogu provjeriti podržava li moj iOS uređaj eSIM karticu?)
Operater ga nije zaključao
Ima stabilnu internetsku vezu (poželjno Wi-Fi)

Kako se pripremiti prije instalacije eSIM kartice?

Prijavite se u svoj Airalo račun
Go to My eSIMs
Izaberite eSIM karticu koju želite instalirati
Tap View details
Go to Ready to use your eSIM → Install your eSIM.
Select Install or share

To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.

Zašto ne mogu pronaći upute za instalaciju nakon što instaliram svoju eSIM karticu?

When Airalo detects your eSIM is installed, the instructions to add the eSIM may no longer be visible in the app — you will see the How to connect section instead so you can connect to a network and use your eSIM.

If you need to reference the installation instructions for any reason, you can reference the installation instructions PDF attached to your order confirmation or eSIM delivered email.

Kako direktno instalirati eSIM karticu na iOS uređaj:

Select Start installation > Continue until the activation starts — allow the eSIM to activate, if asked. If additional steps appear on your screen, simply follow the instructions shown.
Sačekajte da se eSIM kartica aktivira (nemojte napuštati proces — može potrajati nekoliko minuta).
Izaberite opciju Gotovo, kada se to traži — zatim ćete završiti postavljanje svoje eSIM kartice.
After completing these steps, you’ll see a confirmation that your eSIM is successfully installed in the app.
Slide to Continue.
A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.

How to connect to a network

You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

1. korak: Omogućite eSIM karticu za podatke

Otvorite Postavke.
Select Cellular (or Mobile Data).
Izaberite svoju eSIM karticu.
Dodirnite prekidač za opciju Uključi ovu liniju ako nije omogućena.
Idite nazad na Mobilni podaci (Cellular ili Mobile Data) i zatim izaberite svoju eSIM karticu kao liniju za podatke.

2. korak: Ažurirajte APN postavke (ako je obavezno)

Open Settings > Cellular (or Mobile Data).
Izaberite svoju eSIM karticu.
Izaberite Podatkovna mreža (Cellular Data Network ili Mobile Data Network)).
Unesite APN tačno onako kako je prikazan u aplikaciji Airalo.
Ostala polja ostavite prazna.
Ako je APN automatski postavljen, u tom slučaju ne treba ništa mijenjati.

3. korak: Omogućite podatkovni roaming (ako je obavezno)

Open Settings > Cellular (or Mobile Data).
Izaberite svoju eSIM karticu.
Toggle Data Roaming ON or OFF as instructed in your Airalo app.

Step 4: Set your eSIM as the default voice line (if applicable)

Open Settings > Cellular > Default Voice Line.
Select your new eSIM for calls and SMS (if your package includes calls and texts).

Step 5: Disable Cellular Data Switching

Open Settings > Cellular (or Mobile Data).
Tap Cellular Data.
Turn Allow Cellular Data Switching off.

Step 6: Choose a label for your eSIM

Otvorite Postavke.
Izaberite Mobilni podaci (Cellular ili Mobile data).
Izaberite svoju eSIM karticu.
Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.

Bonus Step: Connect to the supported network

If your eSIM doesn't connect automatically:

Open Settings > Cellular (or Mobile Data).
Izaberite svoju eSIM karticu.
Izaberite Izbor mreže.
Turn OFF Automatic.
Izaberite mrežu koja je prikazana u Uputama za povezivanje u aplikaciji Airalo.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the "How to connect" section in the app and follow the steps to get connected at your destination.

The installation didn't go as planned? No worries — we're here to help.

We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.

If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:

Automated Replacement: Quickly replace your eSIM profile.
Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
Escalation to Support: Connect directly with our support team for assistance.

If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.