¿Cómo instalo una eSIM de Airalo directamente en mi dispositivo iOS?

Before installing, make sure that your device:

Es compatible con las eSIM (consulta ¿Qué dispositivos son compatibles con eSIM? o ¿Cómo puedo comprobar si mi dispositivo iOS es compatible con eSIM?)
Esté desbloqueado por el operador
Tienes una conexión estable a Internet (preferiblemente wifi)

¿Cómo prepararme antes de instalar una eSIM?

Inicia sesión en tu cuenta de Airalo
Go to My eSIMs
Selecciona la eSIM que quieres instalar
Tap View details
Go to Ready to use your eSIM → Install your eSIM.
Select Install or share

To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.

¿Por qué no puedo encontrar las instrucciones de instalación después de instalar mi eSIM?

When Airalo detects your eSIM is installed, the instructions to add the eSIM may no longer be visible in the app — you will see the How to connect section instead so you can connect to a network and use your eSIM.

If you need to reference the installation instructions for any reason, you can reference the installation instructions PDF attached to your order confirmation or eSIM delivered email.

Cómo instalar una eSIM directamente en iOS:

Select Start installation > Continue until the activation starts — allow the eSIM to activate, if asked. If additional steps appear on your screen, simply follow the instructions shown.
Espera mientras la eSIM se activa (no salgas del proceso, puede tardar unos minutos).
Selecciona Listo cuando se te solicite. A continuación, configurarás tu eSIM.
After completing these steps, you’ll see a confirmation that your eSIM is successfully installed in the app.
Slide to Continue.
A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.

How to connect to a network

You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

Paso 1: Habilita los datos en tu eSIM

Abre Configuración.
Select Cellular (or Mobile Data).
Selecciona tu eSIM.
Habilita Activar esta línea si no está habilitada.
Regresa a Celular/Datos móviles y selecciona tu eSIM como línea de datos.

Paso 2: Actualiza la configuración de APN (si es necesario)

Open Settings > Cellular (or Mobile Data).
Selecciona tu eSIM.
Selecciona Red de datos celulares (o Red de datos móviles)
Ingresa el APN exactamente como se muestra en tu aplicación de Airalo.
Deja los otros campos en blanco.
Si el APN se configura automáticamente, no es necesario realizar cambios.

Paso 3: Habilita el roaming de datos (si es necesario)

Open Settings > Cellular (or Mobile Data).
Selecciona tu eSIM.
Toggle Data Roaming ON or OFF as instructed in your Airalo app.

Step 4: Set your eSIM as the default voice line (if applicable)

Open Settings > Cellular > Default Voice Line.
Select your new eSIM for calls and SMS (if your package includes calls and texts).

Step 5: Disable Cellular Data Switching

Open Settings > Cellular (or Mobile Data).
Tap Cellular Data.
Turn Allow Cellular Data Switching off.

Step 6: Choose a label for your eSIM

Abre Configuración.
Selecciona Celular (o Datos móviles).
Selecciona tu eSIM.
Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.

Bonus Step: Connect to the supported network

If your eSIM doesn't connect automatically:

Open Settings > Cellular (or Mobile Data).
Selecciona tu eSIM.
Selecciona Selección de red.
Turn OFF Automatic.
Selecciona la red que se muestra en las instrucciones de conexión de la aplicación de Airalo.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the "How to connect" section in the app and follow the steps to get connected at your destination.

The installation didn't go as planned? No worries — we're here to help.

We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.

If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:

Automated Replacement: Quickly replace your eSIM profile.
Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
Escalation to Support: Connect directly with our support team for assistance.

If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.