No todos los modelos de Google Pixel son compatibles con eSIM, así que sería una buena idea verificar que tu dispositivo es compatible con eSIM antes de empezar. Please follow the steps in this article to check if your Pixel device supports eSIM.
Once you have confirmed that your Google Pixel device is eSIM-compatible and carrier-unlocked, you can follow these steps to set up an eSIM.
¿Dónde puedo encontrar las instrucciones de instalación de eSIM en la aplicación de Airalo?
Podrás encontrar todas las instrucciones para instalar tu eSIM haciendo lo siguiente.
- Abre la aplicación de Airalo.
- Ve a Mis eSIM y selecciona tu eSIM.
- Toca en Ver detalles
- Go to the section Ready to use your eSIM? → Install your eSIM.
- Selecciona Instalar o compartir.
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
¿Por qué no puedo encontrar las instrucciones de instalación después de instalar mi eSIM?
Cuando Airalo detecta que tu eSIM está instalada, es posible que las instrucciones para agregar la eSIM ya no estén visibles en la aplicación; en su lugar, verás la sección "Cómo conectarse" para que puedas conectarte a una red y usar tu eSIM.
Si necesitas consultar las instrucciones de instalación por cualquier motivo, puedes consultar el PDF de instrucciones de instalación adjunto a la confirmación de tu pedido o al correo electrónico donde se envió la eSIM.
Cómo instalar una eSIM directamente en un dispositivo Pixel
- Abre la aplicación de Airalo
- Ve a Mis eSIM y selecciona tu eSIM
- Selecciona Ver detalles
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- Espera unos minutos a que tu eSIM se active.
- Después de completar estos pasos, verás una confirmación que tu eSIM se instaló con éxito.
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network
- If you haven’t arrived yet, tap Connect Later.
The installation didn't go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap View options to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
Cómo instalar una eSIM mediante código QR en un dispositivo Pixel
- Abre Configuración > Red e Internet
- Select the + icon next to SIMs
- Selecciona ¿Descargar una SIM en su lugar?
- Selecciona Siguiente, luego escanea el código QR desde tu aplicación de Airalo
- Toca en Descargar para instalar la eSIM
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- Espera unos minutos a que tu eSIM se active.
- Next, you’ll set up your eSIM by following the steps in the “How to Connect” section.
Cómo instalar una eSIM manualmente en un dispositivo Pixel
- Abre Configuración > Red e Internet
- Select the + icon next to SIMs
- Selecciona ¿Descargar una SIM en su lugar?
- Selecciona Siguiente y luego toca en ¿Necesitas ayuda?
- Selecciona Ingresarlo manualmente
- Pega o escribe la dirección SM-DP+ y el código de activación (y el código de confirmación si está disponible) desde tu aplicación de Airalo
- Selecciona Continuar para instalar la eSIM
- Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- Espera unos minutos a que tu eSIM se active.
- Next, you’ll set up your eSIM by following the steps in the “How to Connect” section.
¿Qué sucede después de la instalación?
Tu eSIM ahora debería aparecer en Configuración > Red e Internet > SIM y conectarse automáticamente a una red móvil compatible. You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect.
See also: How do I access the internet using an Airalo eSIM on a Google Pixel device?
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
