Si no puedes conectar tu eSIM de Airalo a internet después de la instalación, asegúrate de haber seguido las instrucciones de conexión en la aplicación de Airalo.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

¿Dónde puedo encontrar las instrucciones de conexión?

Puedes encontrarlos en tu cuenta de Airalo:

1. Navigate to My eSIMs
2. Selecciona tu eSIM
3. Toca en Ver detalles
4. Go Ready to use your eSIM → Connect to a network
5. Tap How to connect.
    

​​There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

Paso 1: Habilita los datos en tu eSIM

• Abre Configuración
• Selecciona Celular (o Datos móviles)
• Selecciona tu eSIM.
• Toggle Turn On This Line if it's not enabled.
• Go back to Cellular/Mobile Data and select your eSIM as the data line.
   

Paso 2: Actualiza la configuración de APN (si es necesario)

• Open Settings > Cellular (or Mobile Data).
• Selecciona tu eSIM
• Select Cellular Data Network (or Mobile Data Network).
• Ingresa el APN exactamente como se muestra en tu aplicación de Airalo.
• Deja los otros campos en blanco.
• If the APN is set automatically, no changes are needed.
   

Paso 3: Habilita el roaming de datos (si es necesario)

• Open Settings > Cellular (or Mobile Data).
• Selecciona tu eSIM
• Toggle Data Roaming ON or OFF as instructed in your Airalo app.
   

Step 4: Set your eSIM as the default voice line (if applicable)

• Open Settings > Cellular > Default Voice Line.
• Select your new eSIM for calls and SMS (if your package includes calls and texts).
   

Step 5: Disable Cellular Data Switching

• Abre Configuración > Celular (o Datos móviles)
• Tap Cellular Data.
• Turn Allow Cellular Data Switching off.
   

Step 6: Choose a label for your eSIM

• Abre Configuración
• Selecciona Celular (o Datos móviles)
• Selecciona tu eSIM.
• Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.
 

Bonus Step: Connect to the supported network
If your eSIM doesn't connect automatically:

• Abre Configuración > Celular (o Datos móviles)
• Selecciona tu eSIM.
• Elige Selección de red
• Turn OFF Automatic.
• Selecciona la red que se muestra en las instrucciones de conexión de la aplicación de Airalo.
   

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the How to connect section in the app and follow the steps to get connected at your destination.

After completing these steps, your Airalo eSIM should connect to the internet. If you still have issues, please contact us via chat in the app or on the website by clicking the chat bubble.