Si tienes algún problema para conectar tu eSIM de Airalo a internet con un dispositivo Google Pixel después de la instalación, asegúrate de haber completado los pasos para acceder a los datos de tu eSIM.

Puedes encontrarlos en tu cuenta de Airalo:

1. OPEN the Airalo app
2. TAP My eSIMs.
3. Locate the eSIM you want to use.
4. TAP View Details
5. Locate Ready to use your eSIM > Connect to a network
6. TAP How to connect 

There, you'll find the exact steps you need to follow, but read on for a quick summary.

Antes de continuar con los pasos siguientes, confirma que la línea de la eSIM esté ACTIVADA y seleccionada para datos móviles.

1. VE a Ajustes.
2. GO to Network & internet.
3. PULSA en SIM.
4. ASEGÚRATE de que la eSIM esté habilitada. If not, toggle it ON.
5. TOGGLE ON Mobile data.
    

Note: Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

Actualizar la configuración APN (si es necesario):

CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM connection instructions.

1. VE a Ajustes.
2. GO to Network & internet.
3. PULSA en SIM.
4. SELECCIONA tu eSIM.
5. PULSA Nombres de punto de acceso.
6. TAP the + icon.
7. INGRESA el APN nuevo en el campo de APN.
8. TAP OK.
9. ENTER Airalo as the APN's label in the Name field.
10. DEJA los otros campos en blanco.
11. PULSA el menú de tres puntos en la esquina superior derecha.
12. PULSA Guardar.
13. ASEGÚRATE de seleccionar el APN que agregaste.

Activar el roaming de datos (si es necesario):

CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM connection instructions.

1. VE a Ajustes.
2. GO to Network & internet.
3. PULSA en SIM.
4. SELECCIONA tu eSIM.
5. TOGGLE Roaming ON or OFF.

Bonus Step: Connect to the Supported Network:

If your eSIM doesn't connect automatically:

1. VE a Ajustes.
2. GO to Network & internet.
3. PULSA en SIM.
4. SELECCIONA tu eSIM.
5. DISABLE Automatically select network.
6. SELECT the network specified in your eSIM’s Access Data information.
7. Turn on airplane mode, restart your device, then turn it off again and try to connect.

Después de seguir correctamente las instruccines anteriores, tu eSIM de Airalo deberá conectarse con éxito a internet.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. 
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.

If you still have questions about activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.