Last Updated: April 2026

Airalo is committed to ensuring digital accessibility for all people, including those with disabilities. We continuously work to improve the accessibility of our digital services to provide an inclusive experience for all users.

This Accessibility Statement applies to our website, mobile applications (iOS and Android), and all digital services through which we provide eSIM connectivity solutions.

We are taking steps to improve the accessibility of our website, mobile apps and services. We assess our compliance against the European Accessibility Act (Directive (EU) 2019/882) and the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We regularly review conformance and accessibility standards and will remediate any identified accessibility gaps.

This Accessibility Statement covers the following Airalo digital services:

1. Airalo website (www.airalo.com);
2. Airalo mobile application for iOS and Android;
3. customer account portal and management interfaces;
4. e-commerce purchasing and payment systems;
5. customer support channels, including help desk and digital communication tools; and
6. electronic documentation, including user guides and FAQs.

We assess our digital services’ compliance against the following accessibility standards:

1. Web Content Accessibility Guidelines (WCAG) 2.2 Level AA: Our website and mobile applications aim to conform to WCAG 2.2 Level AA success criteria, which establish internationally recognized benchmarks for digital accessibility; and
2. European Accessibility Act (EAA): We aim to comply with the requirements set forth in Directive (EU) 2019/882 for electronic communications services and e-commerce platforms.

Our website includes the following accessibility features:

1. Keyboard Navigation: All interactive elements are accessible via keyboard, allowing navigation without a mouse;
2. Screen Reader Compatibility: Content is structured and labeled to work effectively with screen readers such as JAWS, NVDA, VoiceOver, and TalkBack;
3. Text Alternatives: Images, icons, and non-text content include descriptive alternative text;
4. Color Contrast: Text and interactive elements meet minimum color contrast ratios to ensure readability;
5. Resizable Text: Text can be resized up to 200% without loss of functionality or content;
6. Clear Navigation: Consistent and logical navigation structure with clear headings and landmarks;
7. Form Labels: All form fields include properly associated labels and instructions;
8. Error Identification: Form validation errors are clearly identified and described to users;
9. Skip Links: "Skip to main content" links allow users to bypass repetitive navigation; and
10. Focus Indicators: Visible keyboard focus indicators highlight the current interactive element.

Our iOS and Android applications currently include the following accessibility features:

1. VoiceOver and TalkBack Support: Designed to be compatible with native screen readers on iOS and Android devices;
2. Dynamic Type and Font Scaling: Support for system-level font size adjustments;
3. Color Contrast: Interface elements designed to support accessibility contrast requirements; and
4. Accessibility Labels: Interactive elements provide descriptive accessibility labels.

Our purchasing and payment systems incorporate the following accessibility features:

1. Accessible Identification: User authentication methods are designed to be accessible and offer alternatives where biometric options are used;
2. Payment Accessibility: Payment forms and processes are designed to be accessible, with clear instructions and error handling;
3. Transaction Confirmation: We aim to provide clear, accessible confirmation messages and receipts;
4. Secure and Accessible: Security features are designed - wherever possible - so as not to compromise accessibility (e.g. CAPTCHA alternatives); and
5. Product Information: Detailed, accessible descriptions of eSIM packages and services.

Our customer support services provide accessibility through:

1. Multiple Communication Channels: Support available via email, chat, and online help center to accommodate different user preferences;
2. Accessible Documentation: Help articles, FAQs, and user guides formatted for screen reader compatibility; and
3. Clear Language: Support content written in clear, plain language at or below B2 level of the Common European Framework of Reference for Languages (CEFR).

Airalo is currently undertaking a comprehensive accessibility audit of its digital services, conducted by a leading accessibility consultancy. Based on the audit findings, we will remediate any compliance gaps and update this Accessibility Statement. 

We welcome feedback on the accessibility of Airalo's digital services. If you encounter any accessibility barriers, have suggestions for improvement, or require assistance accessing our services, please contact us at:

Email: [email protected]

Live chat: https://www.airalo.com/more-info/contact

Postal Address: AirGSM Pte Ltd, 6 Raffles Blvd, #03-308 Marina Square, Singapore 039594

We aim to respond to accessibility feedback within 15 business days and will work diligently to resolve reported issues as quickly as possible.

If you require information from this website or mobile application in an alternative format, please contact us using the details above, and we will work with you to provide the information in a format that meets your needs.

Accessibility of Airalo's digital services relies on the following technologies working in combination with your device and assistive technology:

1. HTML5;
2. CSS3;
3. JavaScript;
4. WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications);
5. Swift and SwiftUI (iOS application);
6. Kotlin and Jetpack Compose (Android application); and
7. RESTful APIs for data communication.

These technologies are relied upon for conformance with the accessibility standards specified in this statement.

This Accessibility Statement was first published on April 2026.

This statement was last reviewed and updated on April 2026.

We review and update this Accessibility Statement at least annually, or whenever:

1. significant changes are made to our digital services;
2. new accessibility features are implemented;
3. accessibility standards or regulations are updated; or
4. material accessibility issues are identified and resolved.

The next scheduled review of this statement is April 2027.