Not all iOS devices are eSIM-compatible, so it's a good idea to check that your device supports eSIMs before getting started. Please follow the steps in this article to check if your iOS device supports eSIMs and is carrier-unlocked.
Once you have confirmed that your iOS device supports eSIMs and is connected to a stable internet connection, you can follow these steps to set up an eSIM.
I. INSTALLATION
- OPEN the Airalo app.
- TAP My eSIMs.
- TAP the eSIM you want to install.
- TAP View Instructions.
- TAP Direct.
- TAP Install eSIM.
- TAP NEXT to move through the step-by-step guide.
- TAP Continue twice.
- WAIT a few minutes for your eSIM to activate.
- TAP Done.
- ADD a Cellular/Mobile Plan Label to the newly installed eSIM.
- TAP Secondary.
- ENTER Airalo or your preferred label.
- TAP Done.
- TAP Continue.
- SELECT your Primary line for calls and text messages.
- TAP Continue.
- SELECT your Primary line for iMessage & FaceTime.
- TAP Continue.
- SELECT your Airalo eSIM for Cellular/Mobile Data.
- ENSURE that Allow Cellular Data Switching is turned off.
- TAP Continue.
After completing these steps, you will see a confirmation that the eSIM is successfully installed. Once your eSIM is installed, follow the instructions on the eSIM installation page to ensure proper connectivity.
II. ACCESSING DATA
- GO to Settings.
- TAP Cellular or Mobile.
- TAP your eSIM.
- ENSURE that the eSIM is enabled. If not, toggle Turn On This Line.
- CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM instructions.
- TOGGLE Data Roaming ON or OFF.
- GO back to Cellular or Mobile Settings.
- TAP Cellular or Mobile Data and select your eSIM.
Your eSIM should automatically connect to a supported mobile network.
If you need more assistance, please contact our support team, and we'll be happy to help.
Prefer a different installation method? You can follow these other installation methods:
