You can top up most eSIMs after you run out of data or your initial package expires.
If you’re currently using an eSIM, your top-up should activate automatically.
In some cases, however, you may need to take a few steps to activate your top-up.
How can I activate my top-up?
First, make sure you’ve followed the instructions under Access Data in the Airalo app.
Go to My eSIMs > your eSIM > View details > How to use your eSIM > How to connect
Or My eSIMs > your eSIM > View details > View Installation Instructions > Part 2/2
Follow the instructions listed under Access Data.
If you’ve completed the steps correctly, your top-up package may activate automatically — if not, you can take a few extra steps.
What else can I do to activate my top-up?
If your top-up won’t activate with the correct settings enabled, try the following:
- Turn airplane mode on
- Restart your device
- Turn airplane mode off
This may help your device refresh so it can connect to a network and your top-up can activate.
If you have any more questions or need any further assistance, please reach out to our support team — we’re available 24/7 and always happy to help.
