Question 1

When does my eSIM data package expire?

Accepted Answer

The eSIM data package expiration date depends on the eSIM validity and data consumption. 
Your eSIM data package will last for the presented validity period as long as you do not consume all data before then,
The validity period starts when the eSIM activates. Most eSIMs will activate when the installed eSIM connects to the supported network at the destination.

Question 2

When do I need to verify my identity?

Accepted Answer

Certain countries require customers to complete a Know Your Customer (KYC) process before activating a new telecommunication service. eKYC is a paperless KYC authentication process where the identity and address of the subscriber are verified electronically. This means that you will be required to verify your identity by uploading a document.

Question 3

When can I install my eSIM?

Accepted Answer

You can install your eSIM anytime after you purchase it. It will be activated and the validity will begin as soon as your device is connected to an allowed network. Please note that certain Airalo eSIMs activate upon installation. If this is the case, it will be stated in the Additional Info which is at the bottom-right of the selected data package page.

Question 4

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:

- Visa, MasterCard, American Express credit and debit cards
- Paypal
- Airmoney (Airalo reward currency)

Question 5

How to check if my iOS device is eSIM compatible and unlocked?

Accepted Answer

Check this to learn if your iOS device can be used with eSIMs.

Question 6

How to check if my Android device supports eSIM?

Accepted Answer

In order to confirm that your device supports eSIM, you will need to find its “eSIM IMEI” by following the provided steps.

Question 7

How do I sign up for an Airalo account?

Accepted Answer

Go to Airalo website/Airalo App. > Click on Log in/Sign up in the top right corner. > Enter your details. > Click on the Sign up button. > Activation Code will be sent to your email. > Enter the Activation Code and select Continue.

Question 8

How do I change my APN settings?

Accepted Answer

An APN is an access point name and you may need to customize your device APN settings to get access to data with certain Airalo eSIMs. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details.

Question 9

How can I save my eSIM instructions for later?

Accepted Answer

Once you install the eSIM, you will also need to set up your eSIM by completing the Installation/Access Data Steps by going to My eSIMs> Details> Install/Access Data. In case you leave the set-up for later, you will need to have your Installation/Access Data Steps in hand, which can be saved to your mobile device by following the steps in this article.

Question 10

How do I install and start using an eSIM on my Android device?

Accepted Answer

In order to install your SIM:

- Your device needs to be eSIM compatible. Android devices that are eSIM compatible have an “Add Carrier” menu 
- Your device needs to be network unlocked
- You need to have a good network/WiFi connection

Question 11

How can I install my eSIM via "Direct" installation on my iOS device?

Accepted Answer

You can install your eSIM with just a few clicks via Direct Installation.

Question 12

How do I purchase an eSIM?

Accepted Answer

You can purchase an eSIM through Airalo website (https://www.airalo.com/) or in Airalo app.

Question 13

How do I know if there is an eSIM for my desired country?

Accepted Answer

Airalo has coverage over 200+ countries and regions!

Visit our home page or download the Airalo app for free on the Apple app store (iOS) or the Google play store (Android) and enter your desired country to see a list of available eSIM plans.

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