Jika anda tidak dapat mengimbas kod QR yang disediakan, anda boleh memasang eSIM dengan memasukkan butiran pemasangan eSIM secara manual jika anda mempunyai peranti Android. For iOS devices, you can select the Direct method for installing the eSIM on the same device or the manual method. Jika anda sukakan, anda boleh meneruskan dengan pemasangan eSIM secara manual dengan mengikut langkah di bawah:

Pada iOS:

1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.
2. Go to Settings on your device.
3. Go to Cellular/Mobile.
4. Add Cellular/Mobile Plan.
5. Select Enter Details Manually. You will be asked to enter:

• Alamat SM-DP+
• Kod Pengaktifan
• Kod Pengesahan (jika tersedia)

6. Turn on your eSIM under Cellular/Mobile Plan.
7. Select your eSIM for Cellular/Mobile data.
8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas).
9. Set up an APN (access point name) on your device if required. Jika seting APN diperlukan untuk eSIM, anda boleh mencari butiran APN dalam butiran pemasangan eSIM.

Pada Android:

1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.
2. Go to Settings on your device.
3. Tap on Network & Internet.
4. Tap the Add icon next to Mobile Network.
5. Tap Next when asked, “Don’t have a SIM card?”.
6. Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+ Address) available on the Manual installation tab on your eSIM installation page.
7. Turn on your eSIM under Mobile Network.
8. Enable Mobile data.
9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas).
10. Set up an APN (access point name) on your device if required. Jika seting APN diperlukan untuk eSIM, anda boleh mencari butiran APN dalam butiran pemasangan eSIM.

Jika anda mempunyai apa-apa soalan, jangan ragu-ragu untuk menghubungi sokongan.