Proverite sledeće stavke kao garanciju da možete uspešno da instalirate i podesite svoj eSIM:

• Vaš uređaj je eSIM kompatibilan i mreža je otključana. (pogledajte „Koji uređaji podržavaju eSIM?“+„Kako da proverim da li moj iOS uređaj podržava eSIM?“)
• Imate stabilnu vezu, poželjno ViFi. (Morate da pravilno preuzmete eSIM na vaš uređaj i da imate stablnu vezu sa internetom.)

Gde mogu da nađem uputstva za instalaciju eSIM-a u aplikaciji Airalo?

Sva uputstva za instalaciju eSIM-a možete naći ako uradite sledeće.

1. Otvorite aplikaciju Airalo.
2. Idite na Moji eSIM-ovi i izaberite svoj eSIM.
3. Dodirnite Pogledajte detalje
4. Go to the section Ready to use your eSIM 
5. Izaberite Instaliraj ili podeli.

To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.

Zašto ne mogu da pronađem uputstva za instalaciju nakon što je eSIM instaliran?

Kada Airalo detektuje da je eSIM instaliran, uputstva za dodavanje eSIM-a više neće biti vidljiva u aplikaciji – umesto toga, videćete odeljak „Kako se povezati” da biste mogli da se povežete sa mrežom i koristite eSIM.

Ako je potrebno, zbog nekog razloga, da pogledate uputstva za instalaciju, to možete da uradite u PDF uputstvu za instalaciju prikačenom za vašu potvrdu porudžbine ili u e-pošti obaveštenja za isporučeni eSIM.

Kako da instalirate eSIM direktno na iOS

1. Select Start installation > Continue until the activation starts — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
2. Sačekajte da se eSIM aktivira (ne izlazite iz procesa, može potrajati nekoliko minuta).
3. Izaberite Done kada je zatraženo, dalje sledi podešavanje vašeg eSIM-a.
4. Nakon što završite ove korake, videćete potvrdu da je eSIM uspešno instaliran.
5. Slide to Continue
6. A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
7. Another pop-up will ask if you’re already at your destination.
   • If you are in the destination country, tap Get Connected to check the steps to connect to your network.
   • If you haven’t arrived yet, tap Connect Later.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose plan days. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

The installation didn’t go as planned? No worries — we're here to help.

We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.

If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:

• Automated Replacement: Quickly replace your eSIM profile.
• Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
• Escalation to Support: Connect directly with our support team for assistance.

Kako da instalirate eSIM ručno na iOS uređaj

Takođe pogledajte: Kako da instaliram Airalo eSIM ručno na svoj iOS uređaj?

1. Otvorite Podešavanja
2. Dodirnite Cellular (ili Mobile Data)
3. Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
4. Tap Use QR code -> Scan QR Code
5. Dodirnite Enter Details Manually i unesite:
   • SM-DP+ Adresa
   • Kôd za aktivaciju
   • Kôd za potvrdu (ako je dostupan)
6. Select Next, then Select Continue twice — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
7. Sačekajte da se eSIM aktivira (ne izlazite iz procesa, može potrajati nekoliko minuta).
8. Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.

Kako da instalirate eSIM preko QR koda na iOS uređaj

Takođe pogledajte: Kako da instaliram Airalo eSIM preko QR koda na svoj iOS uređaj?

1. Otvorite Podešavanja
2. Dodirnite Cellular (ili Mobile Data)
3. Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
4. Tap Use QR code
5. Skenirajte QR kôd iz podataka o vašem eSIM-u u Airalo aplikaciji (možete da koristite odštampanu kopiju ili da ga prikažete na drugom uređaju)
6. Ako vam bude traženo, unesite četvorocifreni kôd za potvrdu (preskočite ako vam nije dat)
7. Select Continue — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
8. Sačekajte da se eSIM aktivira (ne izlazite iz procesa, može potrajati nekoliko minuta).
9. Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.

How to connect to a network (QR code, manual method ans direct)

You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

Korak 1: Omogućite eSIM za podatke

• Otvorite Podešavanja.
• Select Cellular (or Mobile Data).
• Izaberite svoj eSIM.
• Omogućite Turn On This Line, ako nije omogućeno.
• Go back to Cellular/Mobile Data and select your eSIM as the data line.

Korak 2: Ažurirajte APN podešavanja (ako je potrebno)

• Open Settings > Cellular (or Mobile Data).
• Izaberite svoj eSIM.
• Izaberite Cellular Data Network (ili Mobile Data Network).
• Unesite APN tačno kako je prikazano u Airalo aplikaciji.
• Ostavite ostala polja praznim.
• Ako je APN podešen automatski, nema potrebe za izmenama.

Pogledajte takođe: Kako da promenimo APN podešavanja?

Korak 3: Omogućite Data Roaming (ako je potrebno)

• Open Settings > Cellular (or Mobile Data).
• Izaberite svoj eSIM.
• Toggle Data Roaming ON or OFF as instructed in your Airalo app.

Step 4: Set your eSIM as the default voice line (if applicable)

• Open Settings > Cellular > Default Voice Line.
• Select your new eSIM for calls and SMS (if your package includes calls and texts).

Step 5: Disable Cellular Data Switching

• Open Settings > Cellular (or Mobile Data).
• Tap Cellular Data.
• Turn Allow Cellular Data Switching off.

Step 6: Choose a label for your eSIM

• Otvorite Podešavanja.
• Izaberite Cellular (ili Mobile Data).
• Izaberite svoj eSIM.
• Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.

Bonus Step: Connect to the supported network

If your eSIM doesn't connect automatically:

• Open Settings > Cellular (or Mobile Data).
• Izaberite svoj eSIM.
• Izaberite Network Selection.
• Turn OFF Automatic.
• Izaberite mrežu koja je prikazana u uputstvima za povezivanje u Airalo aplikaciji.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry—simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.

If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.