Kako da instaliram eSIM na svom Google Pixel uređaju?

Nisu svi Google Pixel modeli eSIM kompatibilni, pa je dobra ideja da proverite da li vaš uređaj podržava eSIM pre nego što počnete. Please follow the steps in this article to check if your Pixel device supports eSIM.

Once you have confirmed that your Google Pixel device is eSIM-compatible and carrier-unlocked, you can follow these steps to set up an eSIM.

Gde mogu da nađem uputstva za instalaciju eSIM-a u aplikaciji Airalo?

Sva uputstva za instalaciju eSIM-a možete naći ako uradite sledeće.

Otvorite aplikaciju Airalo.
Idite na Moji eSIM-ovi i izaberite svoj eSIM.
Dodirnite Pogledajte detalje
Go to the section Ready to use your eSIM? → Install your eSIM.
Izaberite Instaliraj ili podeli.

To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.

Zašto ne mogu da pronađem uputstva za instalaciju nakon što je eSIM instaliran?

Kada Airalo detektuje da je eSIM instaliran, uputstva za dodavanje eSIM-a više neće biti vidljiva u aplikaciji – umesto toga, videćete odeljak „Kako se povezati” da biste mogli da se povežete sa mrežom i koristite eSIM.

Ako je potrebno, zbog nekog razloga, da pogledate uputstva za instalaciju, to možete da uradite u PDF uputstvu za instalaciju prikačenom za vašu potvrdu porudžbine ili u e-pošti obaveštenja za isporučeni eSIM.

Kako da instalirate eSIM direktno na Pixel uređaj

Otvorite aplikaciju Airalo
Idite na Moji eSIM-ovi i izaberite svoj eSIM
Izaberite Pogledajte detalje
Scroll down to find Ready to use your eSIM → Install your eSIM.
Tap Install or share
Tap Start installation
Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
Sačekajte nekoliko minuta da se eSIM aktivira.
Nakon što završite ove korake, videćete potvrdu da je eSIM uspešno instaliran.
Slide to Continue
A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network
- If you haven’t arrived yet, tap Connect Later.

The installation didn't go as planned? No worries — we're here to help.

We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.

If this happens, simply tap View options to access our self-service tools. Depending on the situation, you will be able to:

Automated Replacement: Quickly replace your eSIM profile.
Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
Escalation to Support: Connect directly with our support team for assistance.

Kako da instalirate eSIM preko QR koda na Pixel uređaj

Otvorite Podešavanja > Mreža i internet
Select the + icon next to SIMs
Izaberite Želite li da umesto toga preuzmete SIM?
Izaberite Dalje, a zatim skenirajte QR kôd iz Airalo aplikacije
Dodirnite Preuzimanje da biste preuzeli eSIM
Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
Sačekajte nekoliko minuta da se eSIM aktivira.
Next, you’ll set up your eSIM by following the steps in the “How to Connect” section.

Kako da instalirate eSIM ručno na Pixel uređaj

Otvorite Podešavanja > Mreža i internet
Select the + icon next to SIMs
Izaberite Želite li da umesto toga preuzmete SIM?
Izaberite Dalje, a zatim dodirnite Treba vam pomoć?
Izaberite Unesite ručno
Nalepite ili ukucajte SM-DP+ adresu i kôd za aktivaciju (i kôd za potvrdu, ako je dostupan) iz Airalo aplikacije
Izaberite Nastavi da biste instalirali eSIM
Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
Sačekajte nekoliko minuta da se eSIM aktivira.
Next, you’ll set up your eSIM by following the steps in the “How to Connect” section.

Šta se dešava nakon instalacije?

Vaš eSIM bi sada trebalo da se pojavi u Podešavanja > Mreža i internet > SIM-ovi i da se automatski poveže sa podržanom mobilnom mrežom. You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect.

See also: How do I access the internet using an Airalo eSIM on a Google Pixel device?

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

Installed: The eSIM profile has been successfully downloaded and configured on your device.
In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.

If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.