Ako naiđete na problem prilikom povezivanja vašeg Airalo eSIM-a sa internetom na Google Pixel uređaju nakon instalacije, uverite se da ste izvršili korake za pristup podacima za vaš eSIM.

Možete da ih nađete na vašem Airalo nalogu:

1. OPEN the Airalo app
2. TAP My eSIMs.
3. Locate the eSIM you want to use.
4. TAP View Details
5. Locate Ready to use your eSIM > Connect to a network
6. TAP How to connect 

There, you'll find the exact steps you need to follow, but read on for a quick summary.

Pre nego što nastavite sa sledećim koracima, potvrdite da je eSIM linija OMOGUĆENA i izabrana za mobilne podatke.

1. IDITE na Podešavanja.
2. GO to Network & internet.
3. TAPNITE na SIM-ovi.
4. UVERITE se da je eSIM omogućen. If not, toggle it ON.
5. TOGGLE ON Mobile data.
    

Note: Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

Ažurirajte APN podešavanja (ako je potrebno):

CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM connection instructions.

1. IDITE na Podešavanja.
2. GO to Network & internet.
3. TAPNITE na SIM-ovi.
4. TAPNITE na vaš eSIM.
5. TAPNITE na Imena pristupnih tačaka.
6. TAP the + icon.
7. UNESITE novi APN u APN polje.
8. TAP OK.
9. ENTER Airalo as the APN's label in the Name field.
10. OSTAVITE ostala polja praznim.
11. TAPNITE meni sa tri tačke u gornjem desnom uglu.
12. TAPNITE na Sačuvaj.
13. UVERITE se da je izabran APN koji ste dodali.

Omogućavanje rominga podataka (ako je potrebno):

CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM connection instructions.

1. IDITE na Podešavanja.
2. GO to Network & internet.
3. TAPNITE na SIM-ovi.
4. TAPNITE na vaš eSIM.
5. TOGGLE Roaming ON or OFF.

Bonus Step: Connect to the Supported Network:

If your eSIM doesn't connect automatically:

1. IDITE na Podešavanja.
2. GO to Network & internet.
3. TAPNITE na SIM-ovi.
4. TAPNITE na vaš eSIM.
5. DISABLE Automatically select network.
6. SELECT the network specified in your eSIM’s Access Data information.
7. Turn on airplane mode, restart your device, then turn it off again and try to connect.

Nakon što ste pravilno pratili prethodne instrukcije, vaš Airalo eSIM bi trebalo da uspešno bude povezan sa internetom.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. 
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.

If you still have questions about activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.