Ako ne možete da povežete svoj Airalo eSIM sa internetom nakon instalacije, uverite se da ste pratili Uputstva za povezivanje u Airalo aplikaciji.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

Gde mogu da nađem uputstva za povezivanje?

Možete da ih nađete na vašem Airalo nalogu:

1. Navigate to My eSIMs
2. Izaberite svoj eSIM
3. Dodirnite Pogledajte detalje
4. Go Ready to use your eSIM → Connect to a network
5. Tap How to connect.
    

​​There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

Korak 1: Omogućite eSIM za podatke

• Otvorite Podešavanja
• Izaberite Cellular (ili Mobile Data)
• Izaberite svoj eSIM.
• Toggle Turn On This Line if it's not enabled.
• Go back to Cellular/Mobile Data and select your eSIM as the data line.
   

Korak 2: Ažurirajte APN podešavanja (ako je potrebno)

• Open Settings > Cellular (or Mobile Data).
• Izaberite svoj eSIM
• Select Cellular Data Network (or Mobile Data Network).
• Unesite APN tačno kako je prikazano u Airalo aplikaciji.
• Ostavite ostala polja praznim.
• If the APN is set automatically, no changes are needed.
   

Korak 3: Omogućite Data Roaming (ako je potrebno)

• Open Settings > Cellular (or Mobile Data).
• Izaberite svoj eSIM
• Toggle Data Roaming ON or OFF as instructed in your Airalo app.
   

Step 4: Set your eSIM as the default voice line (if applicable)

• Open Settings > Cellular > Default Voice Line.
• Select your new eSIM for calls and SMS (if your package includes calls and texts).
   

Step 5: Disable Cellular Data Switching

• Otvorite Settings > Cellular (ili Mobile Data)
• Tap Cellular Data.
• Turn Allow Cellular Data Switching off.
   

Step 6: Choose a label for your eSIM

• Otvorite Podešavanja
• Izaberite Cellular (ili Mobile Data)
• Izaberite svoj eSIM.
• Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.
 

Bonus Step: Connect to the supported network
If your eSIM doesn't connect automatically:

• Otvorite Settings > Cellular (ili Mobile Data)
• Izaberite svoj eSIM.
• Izaberite Network Selection
• Turn OFF Automatic.
• Izaberite mrežu koja je prikazana u uputstvima za povezivanje u Airalo aplikaciji.
   

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the How to connect section in the app and follow the steps to get connected at your destination.

After completing these steps, your Airalo eSIM should connect to the internet. If you still have issues, please contact us via chat in the app or on the website by clicking the chat bubble.