如何在 iOS 设备上安装和设置 eSIM？

请检查以下项目，确保 eSIM 能够成功安装和设置：

您的设备兼容 eSIM 并且网络已解锁。（请参阅“哪些设备支持 eSIM？”+“如何检查我的 iOS 设备是否支持 eSIM？”）
拥有稳定的互联网连接，最好是 Wi-Fi。（您需要将 eSIM 正确下载到设备，因此稳定的互联网连接必不可少。）

在 Airalo 应用中，我可以在哪里找到 eSIM 安装说明？

您可以按照以下步骤找到安装 eSIM 的所有说明。

打开 Airalo 应用。
前往我的 eSIM 并选择您的 eSIM.
点按查看详细信息
Go to the section Ready to use your eSIM
选择安装或分享。

To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.

为什么我安装完 eSIM 后找不到安装说明？

当 Airalo 检测到您的 eSIM 已安装时，添加 eSIM 的说明可能不再显示在应用中 — 您将看到“如何连接”部分，以便可以连接到网络并使用您的 eSIM。

如果您因任何原因需要参考安装说明，您可以参考订单确认邮件或 eSIM 递送邮件中附带的安装说明 PDF。

如何在 iOS 上直接安装 eSIM

Select Start installation > Continue until the activation starts — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
等待 eSIM 激活（请勿退出该过程，这可能需要几分钟）。
出现提示时，选择完成。接下来，您将对 eSIM 进行设置。
完成上述步骤后，您将看到 eSIM 已成功安装的确认信息。
Slide to Continue
A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose plan days. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.

The installation didn’t go as planned? No worries — we're here to help.

We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.

If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:

Automated Replacement: Quickly replace your eSIM profile.
Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
Escalation to Support: Connect directly with our support team for assistance.

如何在 iOS 设备上手动安装 eSIM

另请参阅：如何在我的 iOS 设备上手动安装 Airalo eSIM？

打开设置
点按蜂窝网络（或移动数据）
Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
Tap Use QR code -> Scan QR Code
点按“手动输入详细信息”并输入：
- SM-DP+ 地址
- 激活码
- 确认码（如有提供）
Select Next, then Select Continue twice — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
等待 eSIM 激活（请勿退出该过程，这可能需要几分钟）。
Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.

如何在 iOS 设备上通过二维码安装 eSIM

另请参阅：如何在我的 iOS 设备上通过二维码安装 Airalo eSIM？

打开设置
点按蜂窝网络（或移动数据）
Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
Tap Use QR code
扫描 Airalo 应用中 eSIM 详细信息中的二维码（您可以使用打印的副本或其他设备来显示该二维码）
如果出现提示，请输入 4 位数确认码（如果未提供，请跳过）
Select Continue — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
等待 eSIM 激活（请勿退出该过程，这可能需要几分钟）。
Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.

How to connect to a network (QR code, manual method ans direct)

You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

第 1 步：启用您的 eSIM 以使用数据

打开设置.
Select Cellular (or Mobile Data).
选择您的 eSIM.
如果未启用，请打开启用此号码.
Go back to Cellular/Mobile Data and select your eSIM as the data line.

第 2 步：更新 APN 设置（如果需要）

Open Settings > Cellular (or Mobile Data).
选择您的 eSIM.
选择蜂窝数据网络（或移动数据网络）
按照 Airalo 应用中显示的内容准确输入 APN.
将其他字段留空.
如果自动设置了 APN，则无需进行任何更改.

另请参阅：如何更改我的 APN 设置？

第 3 步：启用数据漫游（如果需要）

Open Settings > Cellular (or Mobile Data).
选择您的 eSIM.
Toggle Data Roaming ON or OFF as instructed in your Airalo app.

Step 4: Set your eSIM as the default voice line (if applicable)

Open Settings > Cellular > Default Voice Line.
Select your new eSIM for calls and SMS (if your package includes calls and texts).

Step 5: Disable Cellular Data Switching

Open Settings > Cellular (or Mobile Data).
Tap Cellular Data.
Turn Allow Cellular Data Switching off.

Step 6: Choose a label for your eSIM

打开设置.
选择蜂窝网络（或移动数据）
选择您的 eSIM.
Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.

Bonus Step: Connect to the supported network

If your eSIM doesn't connect automatically:

Open Settings > Cellular (or Mobile Data).
选择您的 eSIM.
选择网络选择.
Turn OFF Automatic.
选择 Airalo 应用连接说明中显示的网络.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry—simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.

If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.