安装之前，请确保您的设备：
- 您的设备需要兼容 eSIM 并且网络已解锁。 （请参阅“哪些设备支持 eSIM？”+“如何检查我的 Android 设备是否支持 eSIM？”）
- 拥有稳定的互联网连接，最好是 Wi-Fi。 （您需要将 eSIM 正确下载到设备，因此稳定的互联网连接必不可少。）
在 Airalo 应用中，我可以在哪里找到 eSIM 安装说明？
您可以按照以下步骤找到安装 eSIM 的所有说明。
- 打开 Airalo 应用。
- 前往我的 eSIM 并选择您的 eSIM。
- 点按查看详细信息
- Go to the section Ready to use your eSIM?
- 选择安装或分享。
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose plan days. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
如何在 Android 设备上直接安装 eSIM？
部分 Android 机型支持从 Airalo 应用直接安装。 If available:
- 打开 Airalo 应用。
- 前往我的 eSIM 并选择您的 eSIM
- 选择查看详细信息
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- 等待几分钟，直到 eSIM 激活.
- 完成上述步骤后，您将看到 eSIM 已成功安装的确认信息。
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
The installation didn’t go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
如何在 Android 设备上通过二维码安装 eSIM
- 在 Airalo 应用中，选择二维码选项（您可以将其分享到其他设备或打印出来）
- 在您的设备上打开设置
- 选择网络和互联网
- 选择 + 添加移动网络（或添加 eSIM）
- 当系统提示“没有 SIM 卡？”时，选择下一步
- 扫描您的二维码，并在出现提示时输入确认码
- 返回移动网络并打开您的 eSIM
- 启用移动数据
- 启用数据漫游（关闭您的主号以避免在国外时产生漫游费用）
- 如果需要，请使用 Airalo 应用中的详细信息设置您的 APN（接入点名称）
如何在 Android 设备上手动安装 eSIM？
- 在 Airalo 应用中，选择手动选项
- 复制 SM-DP+ 地址和激活码（以及确认码，如有）
- 在您的设备上打开设置
- 选择网络和互联网
- 选择 + 添加移动网络（或添加 eSIM）
- 当系统提示“没有 SIM 卡？”时，选择下一步
- 选择手动输入代码，然后输入您 Airalo 应用中的 SM-DP+ 地址和激活码
- 返回移动网络并打开您的 eSIM
- 启用移动数据
- 启用数据漫游（关闭您的主号以避免在国外时产生漫游费用）
- 如果需要，请使用 Airalo 应用中的详细信息设置您的 APN（接入点名称）
重要提示:
Once your eSIM is installed via Direct, QR Code, or Manual, you can find the connection settings by opening the same eSIM in the Airalo app. Navigate to My eSIMs → Your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect.
安装后会发生什么？
安装完成并选择用于数据后，您的 eSIM 应该会自动连接到受支持的移动网络。
为什么我安装完 eSIM 后找不到安装说明？
当 Airalo 检测到您的 eSIM 已安装时，添加 eSIM 的说明可能不再显示在应用中 — 您将看到“如何连接”部分，以便可以连接到网络并使用您的 eSIM。
如果您因任何原因需要参考安装说明，您可以参考订单确认邮件或 eSIM 递送邮件中附带的安装说明 PDF。
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
