إذا واجهت صعوبات في توصيل Airalo eSIM بالإنترنت على جهاز Google Pixel بعد التثبيت، فيرجى التأكد من إكمال خطوات الوصول إلى البيانات الخاصة ببطاقة eSIM.

يمكنك العثور عليها في حساب Airalo لديك:

1. OPEN the Airalo app
2. TAP My eSIMs.
3. Locate the eSIM you want to use.
4. TAP View Details
5. Locate Ready to use your eSIM > Connect to a network
6. TAP How to connect 

There, you'll find the exact steps you need to follow, but read on for a quick summary.

قبل متابعة إجراء الخطوات التالية، تأكد من تفعيل خط eSIM واختياره لبيانات الجوال.

1. انتقل إلى الإعدادات.
2. GO to Network & internet.
3. اضغط على‎ ‎بطاقات eSIM.
4. تأكد من تفعيل eSIM. If not, toggle it ON.
5. TOGGLE ON Mobile data.
    

Note: Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

تحديث إعدادات APN (إذا لزم الأمر):

CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM connection instructions.

1. انتقل إلى الإعدادات.
2. GO to Network & internet.
3. اضغط على‎ ‎بطاقات eSIM.
4. اضغط على eSIM.
5. اضغط على أسماء نقطة الوصول.
6. TAP the + icon.
7. اكتب APN الجديد في حقل APN.
8. TAP OK.
9. ENTER Airalo as the APN's label in the Name field.
10. اترك الحقول الأخرى فارغة.
11. اضغط على قائمة النقاط الثلاث في الزاوية اليمنى العليا.
12. اضغط على‎ ‎حفظ.
13. تأكد من تحديد APN المضافة.

تفعيل تجوال البيانات (إذا لزم الأمر):

CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM connection instructions.

1. انتقل إلى الإعدادات.
2. GO to Network & internet.
3. اضغط على‎ ‎بطاقات eSIM.
4. اضغط على eSIM.
5. TOGGLE Roaming ON or OFF.

Bonus Step: Connect to the Supported Network:

If your eSIM doesn't connect automatically:

1. انتقل إلى الإعدادات.
2. GO to Network & internet.
3. اضغط على‎ ‎بطاقات eSIM.
4. اضغط على eSIM.
5. DISABLE Automatically select network.
6. SELECT the network specified in your eSIM’s Access Data information.
7. Turn on airplane mode, restart your device, then turn it off again and try to connect.

بعد اتباع التعليمات المذكورة أعلاه بشكل صحيح، سيتم توصيل Airalo eSIM بالإنترنت بنجاح.

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. 
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.

If you still have questions about activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.