Not all Samsung Galaxy devices are eSIM-compatible. Antes de la instalación, asegúrate de que tu dispositivo:
- Sea compatible con las eSIM
- Esté desbloqueado por el operador
- Tenga una conexión estable a internet
¿Dónde puedo encontrar las instrucciones de instalación de eSIM en la aplicación de Airalo?
Podrás encontrar todas las instrucciones para instalar tu eSIM haciendo lo siguiente.
- Abre la aplicación de Airalo.
- Ve a Mis eSIM y selecciona tu eSIM.
- Toca en Ver detalles
- Go to the section Ready to use your eSIM?
- Selecciona Instalar o compartir.
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
¿Por qué no puedo encontrar las instrucciones de instalación después de instalar mi eSIM?
Cuando Airalo detecta que tu eSIM está instalada, es posible que las instrucciones para agregar la eSIM ya no estén visibles en la aplicación; en su lugar, verás la sección "Cómo conectarse" para que puedas conectarte a una red y usar tu eSIM.
Si necesitas consultar las instrucciones de instalación por cualquier motivo, puedes consultar el PDF de instrucciones de instalación adjunto a la confirmación de tu pedido o al correo electrónico donde se envió la eSIM.
¿Cómo instalo mi eSIM directamente en mi dispositivo Galaxy?
- Abre la aplicación de Airalo
- Ve a Mis eSIM y selecciona tu eSIM
- Selecciona Ver detalles
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- Espera unos minutos a que tu eSIM se active
- Después de completar estos pasos, verás una confirmación que tu eSIM se instaló con éxito.
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area, so installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
¿Cómo conecto mi Samsung Galaxy a los datos móviles con una eSIM?
You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.
In the destination country:
- Abre Configuración > Conexiones
- Toca en Administrador de SIM
- Toca en Datos móviles y selecciona tu eSIM
- Habilita el Roaming de datos si es necesario (consulta las instrucciones de conectividad de tu eSIM en la aplicación)
- Actualiza tu configuración de APN si es necesario (también se encuentra en las instrucciones de conectividad de tu eSIM)
- Select your new eSIM for calls and SMS (if your package includes calls and texts)
Tu eSIM deberá conectarse automáticamente a una red móvil compatible.
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
Did the installation not go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
