Not all Samsung Galaxy devices are eSIM-compatible. Pre instalacije, uverite se da vaš uređaj:
- Podržava eSIM-ove
- Nije zaključan na mrežu
- Ima stabilnu vezu sa internetom
Gde mogu da nađem uputstva za instalaciju eSIM-a u aplikaciji Airalo?
Sva uputstva za instalaciju eSIM-a možete naći ako uradite sledeće.
- Otvorite aplikaciju Airalo.
- Idite na Moji eSIM-ovi i izaberite svoj eSIM.
- Dodirnite Pogledajte detalje
- Go to the section Ready to use your eSIM?
- Izaberite Instaliraj ili podeli.
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
Zašto ne mogu da pronađem uputstva za instalaciju nakon što je eSIM instaliran?
Kada Airalo detektuje da je eSIM instaliran, uputstva za dodavanje eSIM-a više neće biti vidljiva u aplikaciji – umesto toga, videćete odeljak „Kako se povezati” da biste mogli da se povežete sa mrežom i koristite eSIM.
Ako je potrebno, zbog nekog razloga, da pogledate uputstva za instalaciju, to možete da uradite u PDF uputstvu za instalaciju prikačenom za vašu potvrdu porudžbine ili u e-pošti obaveštenja za isporučeni eSIM.
Kako da instaliram eSIM direktno na svom Samsung Galaxy uređaju?
- Otvorite aplikaciju Airalo
- Idite na Moji eSIM-ovi i izaberite svoj eSIM
- Izaberite Pogledajte detalje
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- Sačekajte nekoliko minuta da se eSIM aktivira
- Nakon što završite ove korake, videćete potvrdu da je eSIM uspešno instaliran.
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area, so installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
Kako da povežem Samsung Galaxy sa mobilnom mrežom preko eSIM-a?
You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.
In the destination country:
- Otvorite Podešavanja > Povezivanja
- Dodirnite Menadžer SIM kartica
- Dodirnite Mobilni podaci i izaberite svoj eSIM
- Omogućite Roming podataka ako je potrebno (pogledajte uputstva za povezivanje eSIM-a u aplikaciji)
- Ažurirajte APN podešavanja ako je potrebno (takođe možete da pronađete u uputstvima za povezivanje eSIM-a)
- Select your new eSIM for calls and SMS (if your package includes calls and texts)
Vaš eSIM bi trebalo da se automatski poveže na podržanu mobilnu mrežu.
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
Did the installation not go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
