Not all Samsung Galaxy devices are eSIM-compatible. 安装之前，请确保您的设备：
- 支持 eSIM
- 运营商已解锁
- 拥有稳定的互联网连接
在 Airalo 应用中，我可以在哪里找到 eSIM 安装说明？
您可以按照以下步骤找到安装 eSIM 的所有说明。
- 打开 Airalo 应用。
- 前往我的 eSIM 并选择您的 eSIM。
- 点按查看详细信息
- Go to the section Ready to use your eSIM?
- 选择安装或分享。
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
为什么我安装完 eSIM 后找不到安装说明？
当 Airalo 检测到您的 eSIM 已安装时，添加 eSIM 的说明可能不再显示在应用中 — 您将看到“如何连接”部分，以便可以连接到网络并使用您的 eSIM。
如果您因任何原因需要参考安装说明，您可以参考订单确认邮件或 eSIM 递送邮件中附带的安装说明 PDF。
如何在我的 Galaxy 设备上直接安装 eSIM？
- 打开 Airalo 应用。
- 前往我的 eSIM 并选择您的 eSIM
- 选择查看详细信息
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- 等待几分钟，直到 eSIM 激活
- 完成上述步骤后，您将看到 eSIM 已成功安装的确认信息。
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- 另一个弹出窗口会询问您是否已到达目的地。
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area, so installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
如何使用 eSIM 将我的 Samsung Galaxy 连接到移动数据？
安装 Airalo 后，您可以通过在 Airalo 应用中打开同一个 eSIM 来找到连接设置。 Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. 在那里，您会找到需要遵循的具体步骤，但请继续阅读以获取快速概述。
在目的地国家：
- 打开设置 > 连接
- 点按 SIM 管理器
- 点按移动数据并选择您的 eSIM
- 如有需要，请启用数据漫游（请查看应用中的 eSIM 连接说明）
- 如果需要，请更新您的 APN 设置（也可在 eSIM 连接说明中找到）
- Select your new eSIM for calls and SMS (if your package includes calls and texts)
您的 eSIM 应自动连接到支持的移动网络。
了解您的 eSIM 状态：已安装与正在使用
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
Did the installation not go as planned? 别担心，我们随时为您提供帮助。
我们的目标是让您的安装体验尽可能顺畅。 但是，如果直接安装尝试失败，屏幕上可能会出现“出了点问题”的消息。
如果出现这种情况，只需点击“查看选项”即可访问我们的自助服务工具。 根据具体情况，您将能够：
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
