在安裝前，請確認您的裝置：
- 您的裝置必須和 eSIM 相容且網路已解鎖。 (請參閱「哪些裝置支援 eSIM？」和「如何檢查我的 Android 裝置是否支援 eSIM？」)
- 您有穩定的連線，WiFi 尤佳。 (您需將 eSIM 正確下載至您的裝置，因此穩定的網路連線尤為必要)。
我可以在哪裡找到 Airalo 應用程式中的 eSIM 說明？
您可以依照下列步驟找到所有 eSIM 安裝指示。
- 開啟 Airalo 應用程式。
- 前往「我的 eSIM」，然後選擇 eSIM。
- 點選「查看詳細資料」
- Go to the section Ready to use your eSIM?
- 選擇「安裝或分享」。
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose plan days. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
如何在 Android 裝置上直接安裝 eSIM？
有些 Android 型號支援從 Airalo 應用程式直接進行安裝。 If available:
- 開啟 Airalo 應用程式
- 前往「我的 eSIM」，然後選擇 eSIM
- 選擇「查看詳細資料」
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- 等待幾分鐘，讓 eSIM 完成啟用.
- 完成上述步驟後，會出現 eSIM 已成功安裝的確認訊息。
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
The installation didn’t go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
如何在 Android 裝置上透過行動條碼安裝 eSIM?
- 在 Airalo 應用程式中，選擇行動條碼選項（您可以將其分享到其他裝置，或列印出來）
- 開啟裝置上的設定
- 選擇「網路與網際網路」
- 選擇「+ 加入行動網路」（或「加入 eSIM」）
- 當系統提示「沒有 SIM？」時，選擇下一步
- 掃描行動條碼，並在出現系統提示時輸入確認碼
- 返回行動網路並開啟 eSIM
- 啟用行動數據
- 啟用數據漫遊（關閉您的主要號碼以避免在國外產生漫遊費用）
- 若有需要，請使用 Airalo 應用程式中的詳細資料設定 APN（存取點名稱）
如何在 Android 裝置上手動安裝 eSIM？
- 在 Airalo 應用程式中，選擇「手動」選項
- 複製 SM-DP+ 位址和啟用碼（以及確認碼，若有）
- 開啟裝置上的設定
- 選擇「網路與網際網路」
- 選擇 「+ 加入行動網路」（或「加入 eSIM」）
- 當系統提示「沒有 SIM？」時，選擇下一步
- 選擇手動輸入代碼，然後輸入 Airalo 應用程式中的 SM-DP+ 位址和啟用碼
- 返回行動網路並開啟 eSIM
- 啟用行動數據
- 啟用數據漫遊（關閉您的主要號碼以避免在國外產生漫遊費用）
- 若有需要，請使用 Airalo 應用程式中的詳細資料設定 APN（存取點名稱）
重要提示:
Once your eSIM is installed via Direct, QR Code, or Manual, you can find the connection settings by opening the same eSIM in the Airalo app. Navigate to My eSIMs → Your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect.
安裝完成後會如何？
安裝完成並選擇行動數據後，eSIM 應該就會自動連線到支援的行動網路。
為什麼我安裝完 eSIM 後找不到安裝指示？
當 Airalo 偵測到 eSIM 已安裝後，加入 eSIM 的指示就可能不會再顯示於應用程式中；您將看到「如何連線」區段，這樣您就可以連接到網路並使用 eSIM 了。
如果您出於任何原因需要參考安裝指示，您可以參閱訂單確認或 eSIM 交付電子郵件中附加的安裝指示 PDF。
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
