請先確認下列事項，才能確保可成功安裝並設定 eSIM：
- 您的裝置 eSIM 相容且網路已解鎖。 (請參閱「哪些裝置支援 eSIM？」和「如何檢查我的 iOS 裝置是否支援 eSIM？」)
- 您有穩定的連線，WiFi 尤佳。 (您需將 eSIM 正確下載至您的裝置，因此穩定的網路連線尤為必要)。
我可以在哪裡找到 Airalo 應用程式中的 eSIM 說明？
您可以依照下列步驟找到所有 eSIM 安裝指示。
- 開啟 Airalo 應用程式。
- 前往「我的 eSIM」，然後選擇 eSIM.
- 點選「查看詳細資料」
- Go to the section Ready to use your eSIM
- 選擇「安裝或分享」。
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
為什麼我安裝完 eSIM 後找不到安裝指示？
當 Airalo 偵測到 eSIM 已安裝後，加入 eSIM 的指示就可能不會再顯示於應用程式中；您將看到「如何連線」區段，這樣您就可以連接到網路並使用 eSIM 了。
如果您出於任何原因需要參考安裝指示，您可以參閱訂單確認或 eSIM 交付電子郵件中附加的安裝指示 PDF。
如何在 iOS 上直接安裝 eSIM
- Select Start installation > Continue until the activation starts — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- 等待 eSIM 啟用 (請勿退出流程，這可能需要幾分鐘)。
- 系統出現提示時選擇完成，接下來請設定 eSIM。
- 完成上述步驟後，會出現 eSIM 已成功安裝的確認訊息。
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose plan days. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
The installation didn’t go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
如何在 iOS 裝置上手動安裝 eSIM
另請參見：如何在 iOS 裝置上手動安裝 Airalo eSIM？
- 開啟設定
- 點選「行動」（或「行動數據」）
- Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
- Tap Use QR code -> Scan QR Code
- 點擊「手動輸入詳細資訊」，然後輸入：
- SM-DP+ 位址
- 啟用碼
- 確認碼 (如有提供)
- Select Next, then Select Continue twice — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- 等待 eSIM 啟用 (請勿退出流程，這可能需要幾分鐘)。
- Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.
如何在 iOS 裝置上透過行動條碼安裝 eSIM
另請參見：如何在 iOS 裝置上透過二維碼安裝 Airalo eSIM？
- 開啟設定
- 點選「行動」（或「行動數據」）
- Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
- Tap Use QR code
- 掃描 Airalo 應用程式內 eSIM 詳細資料中的行動條碼（您可以使用印出的條碼或使用其他裝置顯示該條碼）
- 出現系統提示時，請輸入 4 位數的確認碼（若未提供，則請跳過）
- Select Continue — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- 等待 eSIM 啟用 (請勿退出流程，這可能需要幾分鐘)。
- Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.
How to connect to a network (QR code, manual method ans direct)
You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.
In the destination country:
步驟 1：啟用 eSIM 以使用行動數據
- 開啟設定.
- Select Cellular (or Mobile Data).
- 選擇 eSIM.
- 如果未啟用，請將「開啟此號碼」設為開啟.
- Go back to Cellular/Mobile Data and select your eSIM as the data line.
步驟 2：更新 APN 設定（若有需要）
- Open Settings > Cellular (or Mobile Data).
- 選擇 eSIM.
- 選擇「行動網路」（或「行動數據網路」）
- 準確輸入 Airalo 應用程式中所示的 APN.
- 其他欄位留空白.
- 若已自動設定 APN，則不必進行任何變更.
另請參見：如何變更我的 APN 設定？
步驟 3：啟用數據漫遊（若有需要）
- Open Settings > Cellular (or Mobile Data).
- 選擇 eSIM.
- Toggle Data Roaming ON or OFF as instructed in your Airalo app.
Step 4: Set your eSIM as the default voice line (if applicable)
- Open Settings > Cellular > Default Voice Line.
- Select your new eSIM for calls and SMS (if your package includes calls and texts).
Step 5: Disable Cellular Data Switching
- Open Settings > Cellular (or Mobile Data).
- Tap Cellular Data.
- Turn Allow Cellular Data Switching off.
Step 6: Choose a label for your eSIM
- 開啟設定.
- 選擇「行動」（或「行動數據」）
- 選擇 eSIM.
- Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).
*Using a label helps you easily identify your eSIM, especially if you use multiple lines.
Bonus Step: Connect to the supported network
If your eSIM doesn't connect automatically:
- Open Settings > Cellular (or Mobile Data).
- 選擇 eSIM.
- 選擇網路選擇.
- Turn OFF Automatic.
- 選擇 Airalo 應用程式連線說明中顯示的網路.
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry—simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
