After confirming that your device* and eSIM support a 5G network, you should be able to connect with a much higher data speed. If you don't see 5G indicated in your iPhone's status bar, please follow the steps below: If you don't see 5G indicated in your iPhone's status bar, please follow the steps below:
- Ensure that you're in an area with 5G coverage.
- Go to Settings > Cellular/Mobile > TAP the preferred SIM > Cellular/Mobile Data Options. If Voice & Data has 5G On, your device has 5G activated. 若 5G 並非顯示選項，則表示該 eSIM 並不支援 5G。
- If your device has 5G activated, turn on Airplane Mode, then turn it off to reconnect to a 5G network.
If you still don't have a 5G connection, please contact us on our support channels for further assistance.
*只有 iPhone 12 或更新的型號才適用 5G 行動網路。
*在 5G 服務涵蓋範圍的區域時就需連接至 5G 網路。 若是距離太遠，可能會導致網速下降，或降級為 4G 或 LTE 連線。
