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General Terms

Airalo is on a mission to provide global data connectivity for all travelers. We provide our Platform and Services under the entity AirGSM Pte Ltd, a company registered in Singapore at 6 Raffles Blvd, #03-308 Marina Square, Singapore 039594. We operate as an aggregator and marketplace of connectivity services. In other words: we find out who the best providers of data connectivity services are for every single country or region, and we make their services available to our customers via our Airalo marketplace. This is how we are able to provide eSIMs to let you remain connected in more than 200 countries in the world.

Before using our Services (e-SIMs and associated support services provided by us) or Platform (our website, pages managed by Airalo and hosted on social media platforms, and our app), we ask that you read the terms applicable to your use, and the policies that apply. These include:

• These “General Terms” will always apply. 
• The “Terms of Use of our Services” will apply where you are a user of our Services; 
• Where you are a user of our Services, but you have been provided with access to them by a third party, such as your employer, or a partner of Airalo’s then the “Terms of Use for our Services” will still apply, but should be read in conjunction with your agreement with that third party. You may not have access to certain elements of our Services such as customer support and you will be subject to different pricing and payment/refund processes. We cannot take any responsibility for the actions of, or your agreement with, any third party; and
• Our Privacy Policy and Cookie Policy will apply to all instances where we collect your personal information. Our Acceptable Use Policy and Refund Policy will apply in all instances where you use our Services.  

(these are collectively referred to as our “Terms”)

Your use of our Services and Platform are conditional on your acceptance of our Terms. So if you don’t accept or can’t comply with these you must not access or use our Services or Platform. You agree to these terms by using our Platform or Services, or by browsing or clicking on any content, signing up, or using our app.

From time to time we may update our Terms. We’ll do our best to notify you if the changes are material. Any change will become effective as of its date of publication, so if you no longer want to accept our Terms then you should stop using our Services or Platform after the updated Terms.

Third Parties. To the extent that our Services or Platform include links to - or are hosted on - a third party website or social media platform (for example, our payment services providers, Facebook, or Instragram) and there are separate terms of use relating to that website or social media platform, you agree to comply with those in addition to these Terms. 

Sharing information with Airalo. Your privacy is important to us. Personal data we collect about you while you use our Services or Platform will be handled in accordance with our Privacy Policy and Cookie Policy. 

Intellectual Property Rights. All intellectual property rights in our Platform and Services are owned or licensed to Airalo. This includes copyright (including in our computer software), trade marks, know-how, trade secrets, and the design, compilation, and look and feel of our Platform, (together, the “intellectual property rights”). In using our Platform and Services, you agree to do so only for their intended purpose, and in accordance with these Terms. We really value your feedback on our Services and Platform. Where you provide us with feedback, we may opt to incorporate it into our Services or Platform, and you confirm that no intellectual property right arises in relation to such feedback, and no compensation shall be due to you. 

Disclaimer of Liability. EXCEPT WHERE RESTRICTED BY LAW, IN NO EVENT WILL WE BE RESPONSIBLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT WE FAIL TO COMPLY WITH THESE TERMS, WE WILL BE RESPONSIBLE FOR YOUR FORESEEABLE LOSS AND DAMAGE, AND OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT OF USD 100.00 (ONE HUNDRED US DOLLARS).
OUR SERVICES AND PLATFORM ARE PROVIDED ON AN AS-IS AND AS AVAILABLE BASIS. IN PARTICULAR, WE DO NOT GUARANTEE THAT THEY WILL BE AVAILABLE AT ALL TIMES, NOR THE QUALITY OF THE UNDERLYING CONNECTIONS AND NETWORKS. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL IMPLIED CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS THAT MAY APPLY TO THE PROVISION OF OUR SERVICES AND WEBSITE. TO THE EXTENT PERMITTED BY LAW, YOU WILL INDEMNIFY US AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AND CONTRACTORS FOR ANY THIRD-PARTY LEGAL PROCEEDINGS (INCLUDING ACTIONS BY GOVERNMENT AUTHORITIES) ARISING OUT OF OR RELATING TO YOUR UNLAWFUL USE OF OUR SERVICES OR VIOLATION OF THESE TERMS.

Governing Law and Courts. Irrespective of the country from which you access our Services or Platform, these Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales, and the Courts of England and Wales shall have exclusive jurisdiction. 

Class Action Waiver. You agree that you waive the right to participate as a plaintiff as a class member in a class action proceeding. Any proceedings to resolve disputes must be conducted on an individual basis, and not in a class, consolidated or representative action.

Enforcement of Terms. If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored to the extent that it is unenforceable, but everything else will remain enforceable.

Contacting us. If you have any questions about these Terms please reach out to [email protected]. If you need support in relation to the Services or Platform, please contact us by email at [email protected], or reach out to us via the support functionalities available on the App.