When can I install my eSIM?

In order to know when you can install your eSIM, you must be aware of the activation policy. Most eSIMs will only activate at the destination once they connect to a supported network. On the other hand, there are eSIMs that will activate instantly as soon as they are installed, regardless of the location.

How can I know when my eSIM will activate?

You must check your eSIM's activation policy. Before purchase:

  • Search for the country you wish to buy an eSIM for
  • Select the eSIM that you like
  • Check the Additional Information
  • Tap “Show more” to find the Activation Policy

After purchase:

  • Go to My eSIMs> Details> Show more> Activation Policy

The activation policy will be either as follows

  • "The validity period starts when the eSIM connects to any supported network(s)": This means that you can install the eSIM before traveling without activating it. Once you arrive at the destination you can connect by turning on your eSIM line as long as the setup has been completed as advised on your eSIM installation page.
  • "The validity period starts at the installation": This means that your eSIM will activate instantly once installed, and hence, the validity period will start to run although you are not yet at the destination.

If you have any questions, please feel free to contact support


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