Question 1

I am getting the error message, “The code is invalid”

Accepted Answer

There are a number of reasons you might be getting this error message.
Please make sure:
- Your device is eSIM compatible
- You have a good network or WiFi connection 
- The eSIM has not been added before 
Try adding the eSIM manually while connected to a good network connection. Please see the full article for more details.

Question 2

I&#x27;m experiencing the &#x27;Cellular Plans From This Carrier Cannot be Added&#x27; error message

Accepted Answer

This error may show if you are trying to install an eSIM on a network-locked device.

Question 3

I cannot scan my QR Code.

Accepted Answer

If you cannot scan the provided QR Code, you can install the eSIM by entering the eSIM installation details manually. 

Try adding the eSIM manually while connected to a good network connection.

Question 4

My eSIM is not connecting to the internet.

Accepted Answer

Please make sure that you turned data roaming ON and completed your APN settings and it is correct. Kindly read through the article for full details

Question 5

I am experiencing slow network speeds

Accepted Answer

Speed is dependent on coverage, congestion, or prioritization of the local carrier.
However, if your eSIM requires you to manually add/update your APN settings, if you do not do it correctly, you may misunderstand as if your connection is slow while in fact the eSIM was not set up correctly.

Question 6

Can I use iMessage with my eSIM?

Accepted Answer

Yes, you can! However, you may need to reset iMessage after installing your eSIM by following the steps advised on this article.

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