How do I access the internet using an Airalo eSIM on a Samsung Galaxy device?

If you encounter difficulties connecting your Airalo eSIM to the internet on a Samsung Galaxy device after installation, please ensure that you have completed the Connection instructions for your eSIM.

Where can I find connection instructions?

You can find them in your Airalo account:

1. Go to My eSIMs > your eSIM > How to use your eSIM > How to connect
2. Or My eSIMs > your eSIM > View Installation Instructions > Part 2/2

Step 1: Enable your eSIM for data

1. Go to Settings
2. Select Connections
3. Select SIM manager
4. Ensure that the eSIM is enabled (toggle it ON if not)
5. Select Mobile data and select your eSIM

Step 2: Connect to the supported network

1. Go to Settings > Connections > Mobile networks
2. Select Network operators
3. Select your eSIM
4. Turn OFF Select automatically
5. Select the network shown in your Airalo app connection instructions
    

Step 3: Update APN settings (if required)

1. Go to Settings > Connections > Mobile networks > Access Point Names
2. Select your eSIM
3. Select Add
4. Enter the APN exactly as shown in your Airalo app
5. Select OK
6. Enter Airalo as the APN’s label in the Name field
7. Leave the other fields blank
8. Select the three-dot menu in the upper-right corner and tap Save
9. Ensure that the new APN is selected

Step 4: Enable Data Roaming (if required)

1. Go to Settings > Connections > Mobile networks
2. Toggle Data Roaming ON or OFF as instructed in your Airalo app

After completing these steps, your Airalo eSIM should successfully connect to the internet.If you need more assistance, please contact our support team — we’re available 24/7 and happy to help.