I am experiencing slow network speeds

Speed is dependent on coverage, congestion, or prioritization of the local carrier.

However, if your eSIM requires you to manually add/update your APN settings – and if you do not add it correctly – it may be misunderstood as if your connection is slow, while in fact, the eSIM was not set up correctly.

If you are experiencing slow network speeds, please check if you have met all the requirements from your eSIM installation page, and proceed as below:

  • Set up your APN settings (if required)
  • Set the device to 3G temporarily 

If you are experiencing slow network speeds after completing the above, please try to:

  • Set your device to 3G only if available

 

  • Toggle the airplane mode on and off

In case your eSIM supports more than one network, you can also try to select a different network than you are currently connected to, in order to see if it provides a better service.

If you have any questions, please feel free to contact support.

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