Before installing, make sure that your device:
- Supports eSIMs (see What devices support eSIM? or How do I check if my iOS device supports eSIM?)
- Is carrier-unlocked
- Has a stable internet connection (preferably Wi-Fi)
How to prepare before installing an eSIM?
- Log in to your Airalo account
- Go to My eSIMs
- Select the eSIM you want to install
- Select Install or share
- Select Start installation
You can also select View details for your eSIM to access the installation instructions.
Why can't I find the installation instructions after I install my eSIM?
When Airalo detects your eSIM is installed, the instructions to add the eSIM may no longer be visible in the app — you will see the "How to connect" section instead so you can connect to a network and use your eSIM.
If you need to reference the installation instructions for any reason, you can reference the installation instructions PDF attached to your order confirmation or eSIM delivered email.
How to install an eSIM directly on iOS
- Select Next to follow the step-by-step guide
- Select Continue twice
- Wait a few minutes for your eSIM to activate
- Select Done
- Choose a label for your eSIM (e.g., “Airalo”)
- On the Default Line pages:
- Select your Primary line for calls and SMS
- Select your Primary line for iMessage & FaceTime
- Select your Airalo eSIM for Cellular/Mobile Data
- Make sure Allow Cellular Data Switching is turned OFF
*If your eSIM supports calls and texts besides data, you may select it for calls and SMS.
After completing these steps, you’ll see a confirmation that your eSIM is successfully installed.
How to connect to mobile data
- Open Settings > Cellular (or Settings > Mobile Data)
- Select your eSIM
- Enable Turn On This Line if it’s not enabled
- Enable Data Roaming, if needed (Go to My eSIMs > View details > How to connect to check if this is required)
- Go back to Cellular/Mobile Data and select your Airalo eSIM as the data line
- Your eSIM should automatically connect to a supported mobile network.
If you need more assistance, please contact our support team, and we'll be happy to help.
Prefer another method?
How to install an Airalo eSIM via a QR Code on an iOS device
