If you encounter difficulties connecting your Airalo eSIM to the internet on a Samsung Galaxy device after installation, please ensure that you have completed the Connection instructions for your eSIM.

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically — no new setup needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

If you're using the new Airalo

With the new Airalo, you do not need to set up anything new for every trip. You set up your device once on your iOS device, then buy packages for different destinations. You can find the setup instructions in our new Airalo - Setup Guide and FAQs.

If you're using the public Airalo

With the public Airalo, you usually install an eSIM for a specific destination, region, or global package.

Note: Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won't cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it's a good idea to check the eSIM's validity policy by selecting Package details before or after purchase.

Dove posso trovare le istruzioni per la connessione?

Li puoi trovare nel tuo account Airalo:

1. Navigate to My eSIMs.
2. Seleziona la tua eSIM.
3. Tap View details.
4. Go Ready to use your eSIM → Connect to a network.
5. Tap How to connect.

Lì troverai i passaggi esatti da seguire, ma continua a leggere per un breve riepilogo.

Nel paese di destinazione:

Passo 1: abilita la tua eSIM ai dati

1. Vai su Impostazioni.
2. Select Connections.
3. Select SIM manager.
4. Ensure that the eSIM is enabled (toggle it ON if not).
5. Select Mobile data and select your eSIM.

Passo 2: connettersi alla rete supportata

1. Go to Settings > Connections > Mobile networks.
2. Select Network operators.
3. Seleziona la tua eSIM.
4. Turn OFF Select automatically.
5. Select the network shown in your Airalo app connection instructions.

Passo 3: aggiorna le tue impostazioni APN (se necessario)

With the new Airalo, the APN is set automatically. If needed as a fallback, you can set it manually to globalapn. With the public Airalo, it is possible you need to set your APN following the steps bellow:

1. Go to Settings > Connections > Mobile networks > Access Point Names.
2. Seleziona la tua eSIM.
3. Select Add.
4. Enter the APN exactly as shown in your Airalo app.
5. Select OK.
6. Enter Airalo as the APN's label in the Name field.
7. Leave the other fields blank.
8. Select the three-dot menu in the upper-right corner and tap Save.
9. Ensure that the new APN is selected.

Passo 4: abilita il roaming dati (se necessario)

1. Go to Settings > Connections > Mobile networks.
2. Toggle Data Roaming ON or OFF as instructed in your Airalo app.

Come capire lo stato della tua eSIM: installata o in uso?

Puoi monitorare l'avanzamento della configurazione direttamente nell'app Airalo andando su Le mie eSIM, selezionando la tua eSIM e toccando Visualizza dettagli. A seconda della fase di configurazione, potresti visualizzare uno di questi stati:

• Installato: Il profilo eSIM è stato scaricato e configurato correttamente sul tuo dispositivo.
• In uso: La eSIM si è connessa correttamente a una rete mobile e ha avviato una sessione dati.

Nota: Nella maggior parte dei casi, puoi visualizzare questi aggiornamenti di stato nell'app. However, please note that status visibility may vary depending on your specific eSIM.

If you don't see a status, don't worry — check if your eSIM appears in your device's Settings. If it is there, head over to the "How to connect" section in the app and follow the steps to connect at your destination.

After completing these steps, your Airalo eSIM should connect to the internet. If you still have issues, please contact us via chat in the app or on the website by clicking the chat bubble.