Acceptable use policy

Acceptable Use Policy

You must comply with the following when accessing our Platform or Services:

1. You must be at least 13 years old;
2. You must not resell, transfer, copy, distribute or share the Services with third parties;
3. You must not impersonate another person, hide or attempt to hide your identity, or otherwise misrepresent your affiliation with a person or entity to attempt to access unauthorised accounts, or for any other purpose;
4. You must not conduct fraud or carry out any other illegal or criminal activity, or breach any applicable law;
5. You must not act in any way which may impair the operation and/or performance of the underlying networks relied upon by Airalo;
6. You must not use our Platform or Services in any way that might impair their performance, security or functionality, or interfere with other people’s use;
7. You must not harass, insult, harm, abuse, defame, abuse, harass, stalk, threaten, intimidate or otherwise violate the legal rights of any other person, including staff members of Airalo;
8. You must not use our Platform or Services in any manner which could provide disrepute, or to provide any commercial services;
9. You must not use our Platform or Services for the purposes of developing or providing any service or functionality which competes with Airalo;
10. You must not carry out in any way (including facilitating, permitting or authorising) any text mining, data mining or web scraping of our website for any purpose without our express permission. This includes the training and development of artificial intelligence systems or models.
11. You must not upload or transmit viruses or any other type of malicious code; 
12. You must not attempt to decipher, decompile, disassemble or reverse engineer any of the software or algorithms used to provide the Services; 
13. You must not use any automated system, including without limitation “robots”, “spiders” or “offline readers” to access the Services;
14. You must not transmit spam or unsolicited email, send large volumes of messages or similar content or make public large volumes of information through our Services; and
15. You must not attempt to phish, spider, crawl or scrape using our Services; and

Password and credentials. You are responsible for keeping your password and credentials secure. If you have reason to believe that your password and credentials are no longer secure, please change your password immediately, and notify us of the issue by contacting us at [email protected].

Doubts? If you are in doubt as to whether a particular use of the Platform or Services is compliant with this Acceptable Use Policy, please contact our support team. However, you remain solely responsible for complying with any applicable local laws related to your use of the Services.