Als je na het installeren met je Airalo-eSIM geen verbinding met internet kunt maken, controleer dan of je de instructies om verbinding te maken in de Airalo-app hebt gevolgd.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

Waar vind ik de instructies om verbinding te maken?

Je vindt deze in je Airalo-account:

1. Navigate to My eSIMs
2. Selecteer je eSIM
3. Tik op Gegevens bekijken
4. Go Ready to use your eSIM → Connect to a network
5. Tap How to connect.
    

​​There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

Stap 1: schakel data in voor je eSIM

• Open Instellingen
• Selecteer Mobiel (of Mobiele data)
• Selecteer je eSIM.
• Toggle Turn On This Line if it's not enabled.
• Go back to Cellular/Mobile Data and select your eSIM as the data line.
   

Stap 2: werk de APN-instellingen bij (indien nodig)

• Open Settings > Cellular (or Mobile Data).
• Selecteer je eSIM
• Select Cellular Data Network (or Mobile Data Network).
• Voer de APN in zoals deze wordt weergegeven in je Airalo-app.
• Laat de andere velden leeg.
• If the APN is set automatically, no changes are needed.
   

Stap 3: schakel Dataroaming in (indien nodig)

• Open Settings > Cellular (or Mobile Data).
• Selecteer je eSIM
• Toggle Data Roaming ON or OFF as instructed in your Airalo app.
   

Step 4: Set your eSIM as the default voice line (if applicable)

• Open Settings > Cellular > Default Voice Line.
• Select your new eSIM for calls and SMS (if your package includes calls and texts).
   

Step 5: Disable Cellular Data Switching

• Open Instellingen > Mobiel (of Mobiele data)
• Tap Cellular Data.
• Turn Allow Cellular Data Switching off.
   

Step 6: Choose a label for your eSIM

• Open Instellingen
• Selecteer Mobiel (of Mobiele data)
• Selecteer je eSIM.
• Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.
 

Bonus Step: Connect to the supported network
If your eSIM doesn't connect automatically:

• Open Instellingen > Mobiel (of Mobiele data)
• Selecteer je eSIM.
• Selecteer Netwerkselectie.
• Turn OFF Automatic.
• Selecteer het netwerk dat wordt weergegeven in de instructies om verbinding te maken van je Airalo-app.
   

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the How to connect section in the app and follow the steps to get connected at your destination.

After completing these steps, your Airalo eSIM should connect to the internet. If you still have issues, please contact us via chat in the app or on the website by clicking the chat bubble.