Als je de meegeleverde QR-code niet kunt scannen, kun je de eSIM installeren door de eSIM-installatiegegevens handmatig in te voeren als je een Android-apparaat hebt. For iOS devices, you can select the Direct method for installing the eSIM on the same device or the manual method. Indien gewenst kun je doorgaan met het handmatig installeren van de eSIM door de onderstaande stappen te volgen:

Op iOS:

1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.
2. Go to Settings on your device.
3. Go to Cellular/Mobile.
4. Add Cellular/Mobile Plan.
5. Select Enter Details Manually. You will be asked to enter:

• SM-DP+-adres
• Activatiecode
• Bevestigingscode (indien beschikbaar)

6. Turn on your eSIM under Cellular/Mobile Plan.
7. Select your eSIM for Cellular/Mobile data.
8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas).
9. Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details.

Op Android:

1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.
2. Go to Settings on your device.
3. Tap on Network & Internet.
4. Tap the Add icon next to Mobile Network.
5. Tap Next when asked, “Don’t have a SIM card?”.
6. Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+ Address) available on the Manual installation tab on your eSIM installation page.
7. Turn on your eSIM under Mobile Network.
8. Enable Mobile data.
9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas).
10. Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details.

Als je vragen hebt, aarzel dan niet om contact op te nemen met ons ondersteuningsteam.