If your eSIM is connecting to the wrong network, you can choose the correct network manually.
This can happen whether you're using the new Airalo or the public Airalo — you'll just find the list of supported networks in a different place depending on which version of the app you're using.
How do I know if I'm using the new Airalo or the public Airalo?
- If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically — no new eSIM needed.
- If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.
Where to find your available networks
- If you're using the new Airalo: you'll find the networks supported by your package on the Package Details screen.
- If you're using the public Airalo: you can find the available networks in the eSIM details next to the ICCID, under My eSIMs > View Details.
You'll need to adjust a few settings on your device to select the correct network.
How to select a specific network on iOS devices
- Go to Settings > Cellular and select your eSIM.
- Select Network Selection.
- Turn off Automatic and wait for the list of available networks.
- Select the correct network from the list.
How to select a specific network on Samsung devices
- Go to Settings > Connections > Mobile Networks.
- Select Network operators.
- Choose Select manually to turn off automatic selection.
- Select the correct network from the list.
How to select a specific network on Google Pixel devices
- Go to Settings > Network & internet and select your eSIM.
- Select Advanced > Carrier.
- Turn off Automatic selection.
- Select the correct network from the list.
If you have any more questions or require further assistance, please reach out to our support team — we're available 24/7 and always happy to help.
