In this article:
- How do I know which version of the app I'm using?
- If you are using the public Airalo
- If you are using the new Airalo
- I've moved to the new Airalo — what happens to my existing eSIMs and renewals?
Renewals let your eSIM top up automatically when you're running out of data, so you stay connected without buying more data manually.
Important: Renewals are only available in the public Airalo. The Renewals feature is not available in the new Airalo. If you're using the new Airalo, you can still top up your package or buy new packages — it just won't happen automatically.
How do I know which version of the app I'm using?
- If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically—no new eSIM needed.
- If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.
If you are using the public Airalo
Renewals are currently available for many eSIMs offered by Airalo.
You can check whether your purchased package offers renewals by going to My eSIMs > Your eSIM > View Details for the relevant package. If available, you'll find a section where you can turn renewals on. If not, you'll need to purchase a top-up manually to stay connected.
How do renewals work?
Renewals can be turned on and off, as you need.
When enabled, the eSIM package you're currently using automatically renews when you run out of data. This means if you've purchased a 1 GB - 7-day eSIM package, each renewal will include 1 GB of data valid for 7 days.
- Your renewal will be purchased when you have 10% data remaining.
- The renewal package will activate when you run out of data.
Note: You must be actively using an eSIM to use renewals. You can't enable renewals if your eSIM's data has already run out or your package's validity period has ended.
How do I turn on renewals?
Once you've purchased an eSIM, you can turn on renewals by doing the following:
- Go to My eSIMs > View Details for the relevant eSIM.
- Scroll to the RENEWALS section.
- Enable the toggle so it shows ON.
To turn renewals off, ensure the toggle is OFF.
What if my validity period ends before I use enough data?
Your package will not renew if the validity period ends before you use enough data. In this instance, renewals will be automatically turned off.
What if my package includes calls and texts?
If you are using a package that includes calls and texts, it will only renew if you've used enough data. Your renewal package will also include calls and texts.
How do I pay for renewals?
You need a saved payment method for renewals — Airmoney and some payment methods can't be used.
If your saved card is set to expire, we will send you notifications to update your card so you can stay connected.
If a renewal payment can't be processed, your package will not renew, and you will not be charged.
If you are using the new Airalo
Renewals are not available in the new Airalo, so your data won't top up automatically. You can still add data whenever you need it — you just do it yourself.
How do I add more data?
You can top up your existing package or buy a new one:
From your package:
- Open the Packages tab.
- Select your package.
- - Tap Top up or Buy packages if the package is In use or Used. This takes you to the matching destination storefront.
- If it's Ready to use, tap Get connected. - Choose your package and complete your purchase.
From the Store:
- Go to the Store.
- Select your destination.
- Choose your package.
- Complete your purchase.
- If you use more than one device, choose which device should receive the package.
Because there are no renewals in the new Airalo, you won't be charged automatically for additional data.
Where do I manage this?
Everything is managed in the Packages tab. The Destination Details screen shows your package status, remaining data, validity, the device the package is connected to, package history, and available actions such as setup, connect, and top up.
Note: The new Airalo is currently data-only. If you need an eSIM with data, calls, and texts, you'll still need to use the public Airalo.
I've moved to the new Airalo — what happens to my existing eSIMs and renewals?
Your existing eSIMs remain available and continue to work normally during the transition. You can find them under Past eSIMs and keep managing them there, including topping them up and using renewals where available. Renewals apply only to the public Airalo — they are not available on your new Airalo.
If you have any additional questions or require any assistance, please don't hesitate to reach out. Our support team is available 24/7 and always happy to help.
