If you signed up for Airalo using your Apple ID, you may have noticed that your account is associated with an email address ending in @privaterelay.appleid.com.

This is not a mistake — this email address is an Apple Private Relay Email, a privacy feature of Apple's "Hide My Email" service. This article explains exactly what this address is and how it ensures you receive all communications from Airalo.

How does Apple private relay email work?

The Apple Private Relay Email is a unique, randomly generated address that acts as an intermediary (a relay) for your messages.

• Its purpose is privacy: It allows you to use services like Airalo without sharing your personal, main email address.
• It allows automatic forwarding: Any email sent by Airalo to your Private Relay address (e.g., [email protected]) is automatically forwarded by Apple to your actual Apple ID email inbox (e.g., [email protected]).

In short**, y**our Airalo experience remains unchanged. All important communications (updates, verification codes, password resets) will arrive in your main inbox.

Why do I have a private relay email?

You have a Private Relay Email because, during the "Sign in with Apple" registration process, you selected the "Hide My Email" option.

This feature provides an extra layer of privacy, ensuring your personal information is protected while still guaranteeing you receive all essential communications from Airalo.

What can I do if I’m not eceiving Airalo emails?

If you are expecting an email from Airalo — like a verification code or a password reset — but are not seeing it, follow these troubleshooting steps:

1. Check your main email inbox: Confirm that you are checking the inbox associated with your main Apple ID.
2. Check spam/junk and promotions folders: Due to the forwarding process, sometimes these emails may land in your Spam or Promotions folder.
3. Add Airalo to your contacts: Advise your email client (e.g., Gmail, Outlook) to trust our address by adding it to your contacts list.
4. Confirm Apple ID setup: Ensure the primary email address linked to your Apple ID is correctly set up and active in your email app.

Note, if the issue persists after completing these steps, please contact our support team and mention that you are using an Apple Private Relay email.

How to manage your email address

A couple of tips may help with managing your emails with your Airalo account.

Switching to your actual email address (Recommended)

If you prefer to use your actual email address instead of the Private Relay address, you can update it directly in your Airalo account settings:

1. Log in to your Airalo account.
2. Go to the Profile section.
3. Select Account Information.
4. Follow the verification steps to enter and confirm your preferred email address.

Managing your Apple Private Relay Emails

You can manage all your "Hide My Email" addresses across different apps by accessing your Apple ID settings:

1. Go to your iPhone's Settings.
2. Select your Apple ID (your name at the top).
3. Select Sign in with Apple or Apple ID & Privacy.
4. Select Hide My Email — you can view or manage all your relay addresses.

For complete, up-to-date instructions on this feature, please visit the official Apple Support guide: "Create and Manage Hide My Email Addresses" guide.

If you need more assistance, please contact our support team, and we'll be happy to help.