If you cannot connect your Airalo eSIM to the internet after installation, make sure you’ve followed the Connection instructions in the Airalo app.

Where can I find connection instructions?

You can find them in the Airalo app:

- Go to My eSIMs > your eSIM > How to use your eSIM > How to connect
- Or My eSIMs > your eSIM > View Installation Instructions > Part 2/2
 

Step 1: Enable your eSIM for data

1. Open Settings
2. Tap Cellular (or Mobile Data)
3. Tap your eSIM
4. Toggle Turn On This Line if it’s not enabled
5. Go back to Cellular/Mobile Data and select your eSIM as the data line
    

Step 2: Connect to the supported network

1. Open Settings > Cellular (or Mobile Data)
2. Tap your eSIM
3. Tap Network Selection
4. Turn OFF Automatic
5. Select the network shown in your Airalo app connection instructions
    

Step 3: Update APN settings (if required)

1. Open Settings > Cellular (or Mobile Data)
2. Tap your eSIM
3. Tap Cellular Data Network (or Mobile Data Network)
4. Enter the APN exactly as shown in your Airalo app
   • Leave the other fields blank
5. If the APN is set automatically, no changes are needed
    

Step 4: Enable Data Roaming (if required)

1. Open Settings > Cellular (or Mobile Data)
2. Tap your eSIM
3. Toggle Data Roaming ON or OFF as instructed in your Airalo app
    

After completing these steps, your Airalo eSIM should connect to the internet. If you still have issues, please contact our support team — we’re available 24/7 and happy to help.