Ji kerema xwe babetên xwarê seh bike da ku piştrast bibî ku dikarî eSIM'a xwe serkeftî saz bikî û bi rê bixî:
- Amûra te eSIM-pejir e û kilîl-vekirî ye. (Serdana "Kîjan amûr piştevaniya eSIM'ê dikin?"+"Ez çawa seh bikim ku gelo amûra min a iOS piştevaniya Esim'ê dike? " bike)
- Te girêdaneke mayînde heye, WiFi tê vebijartin. (Pêwîst e tu eSIM'ê bi duristî daxînî serv amûra xwe û girêdana înternetê ya mayînde pêwîst e)
Ez dikarim destûrkarên sazkirina eSIMs'ê di sepana Airalo'yê de li ku bibînim?
Tu dikarî hemû destûrkarên ji bo sazkirina eSIMs'a xwe bi bicihanîna qonaxên jêrîn bibînî.
- Sepana Airalo'yê veke.
- Here My eSIMs û eSIM'a xwe hilbijêre.
- Bitepîne ser View details
- Go to the section Ready to use your eSIM
- Saz bike an parve bike hilbijêre.
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
Çima ez nikarim piştî sazkirina eSIMs'a xwe destûrkarên sazkirinê bibînim?
Dema ku Airalo tespît dike ku eSIMs'a te hatîye sazkirin, destûrkarên ji bo lêzêdekirina eSIMs'ê dibe ku êdî di sepanê de xuya nebin - tu dê li şûna wê beşa "Çawa girêdayî bibî" bibînî da ku tu bikaribî bi torê ve girêdayî bibî û eSIMs'a xwe bi kar bînî.
Heke tu ji bo sedemekê hewcedarî referanskirina destûrkarên sazkirinê bî, tu dikarî referansê bidî PDF'a destûrkarên sazkirinê ya ku bi pejirandina fermana te an E-Mail'a radestkirina eSIMs'ê ve hatiye girêdan.
Çawaniya sazkirina rasterast a eSIM'ê li iOS'ê
- Select Start installation > Continue until the activation starts — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- Li bendê bimîne da ku eSIM çalak bibe (ji pêvajoyê dernekeve — dibe ku çend deqeyan dem bibe).
- Heke ji te hate xwestin, Done hilbijêre — paşê, tu dê eSIMs'a xwe saz bikî.
- Piştî pêkanîna van qonaxan, tu yê piştrastkirinekê der bareyê sazkirina serkeftî ya eSIM'ê bibînî.
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose plan days. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
The installation didn’t go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
Çawaniya sazkirina destî ya eSIM'ê li ser amûra iOS
Herwiha bibîne: Ez çawa dikarim eSIM'eke Airalo'yê bi awayê destî li ser amûra iOS'a xwe saz bikim?
- Settings veke
- Bitepîne ser Cellular (yan jî Mobile Data)
- Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
- Tap Use QR code -> Scan QR Code
- Bitepîne ser 'Enter Details Manually' û babetên xwarê binivîsîne:
- SM-DP+ Address
- Koda Çalakkirinê
- Koda Piştrastkirinê (heke hatibe raberkirin)
- Select Next, then Select Continue twice — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- Li bendê bimîne da ku eSIM çalak bibe (ji pêvajoyê dernekeve — dibe ku çend deqeyan dem bibe).
- Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.
Şêwaza sazkirina eSIM'ê bi rêya Koda QR li amûra iOS
Herwiha bibîne: Ez çawa dikarim eSIM'eke Airalo'yê bi rêya Koda QR li ser amûra iOS'a xwe saz bikim?
- Settings veke
- Bitepîne ser Cellular (or Mobile Data)
- Tap Add eSIM (Add Mobile Data Plan or Add Cellular Plan)
- Tap Use QR code
- Koda QR ji Hûrgiliyên eSIM'a xwe li sepana Airalo'yê sken bike (tu dikarî versyoneke çapkirî yan amûreke din ji bo nîşandana wê bi kar bînî)
- Heke hat daxwazkirin, koda piştrastkirinê ya 4-reqemî binivîsîne (heke nehat raberkirin, wê red bike)
- Select Continue — Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
- Li bendê bimîne da ku eSIM çalak bibe (ji pêvajoyê dernekeve — dibe ku çend deqeyan dem bibe).
- Select Done when prompted — next, you’ll set up your eSIM by following the steps in the “How to Connect” section.
How to connect to a network (QR code, manual method ans direct)
You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.
In the destination country:
Qonaxa 1: eSIM'a xwe ji bo datayê çalak bike
- Settings veke.
- Select Cellular (or Mobile Data).
- eSIMa xwe hilbijêre.
- Heke çalak nîne, <0>Turn On This Line çalak bike.
- Go back to Cellular/Mobile Data and select your eSIM as the data line.
Qonaxa 2: Birojkirina eyarkirina APN'ê (heke pêwîst e)
- Open Settings > Cellular (or Mobile Data).
- eSIMa xwe hilbijêre.
- Cellular Data Network (yan Mobile Data Network) hilbijêre
- APNê tam wisa ku li sepana Airalo'yê hatiye nîşandan binivîsîne.
- Xaneyên din vala bihêle.
- Heke <0>APN bi awayê jixweber nehatibe eyarkirin, hewceyî bi guherandinê tuneye.
Herwiha bibîne: ez çawa dikarim eyarkirina APN'a xwe biguherînim?
Qonaxa 3: Çalakkirina Roamînga Datayê (heke pêwîst be)
- Open Settings > Cellular (or Mobile Data).
- eSIMa xwe hilbijêre.
- Toggle Data Roaming ON or OFF as instructed in your Airalo app.
Step 4: Set your eSIM as the default voice line (if applicable)
- Open Settings > Cellular > Default Voice Line.
- Select your new eSIM for calls and SMS (if your package includes calls and texts).
Step 5: Disable Cellular Data Switching
- Open Settings > Cellular (or Mobile Data).
- Tap Cellular Data.
- Turn Allow Cellular Data Switching off.
Step 6: Choose a label for your eSIM
- Settings veke.
- Cellular (yan Mobile Data) hilbijêre
- eSIMa xwe hilbijêre.
- Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).
*Using a label helps you easily identify your eSIM, especially if you use multiple lines.
Bonus Step: Connect to the supported network
If your eSIM doesn't connect automatically:
- Open Settings > Cellular (or Mobile Data).
- eSIMa xwe hilbijêre.
- Network Selection bibijêre.
- Turn OFF Automatic.
- Tora nîşandayî li destûrkarên girêdana sepana Airalo'yê ya xwe hilbijêre.
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry—simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
