Heke hewceyî alîkariya zêdetir î, ji kerema xwe digel tîma piştevaniyê ya me têkilî dayîne, em ê kêfxweş bibin ku alîkariya te bikin.

Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area. So installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase. 

Ez dikarim destûrkarên girêdana xwe li sepana Airalo'yê ji ku derê bibînim?

Tu dikarî wan li hesabê xwe yê Airalo'yê bibînî:

1. Navigate to My eSIMs
2. eSIM'a xwe hilbijêre
3. Bitepîne ser View details
4. Go Ready to use your eSIM → Connect to a network
5. Tap How to connect.
    

​​There, you'll find the exact steps you need to follow, but read on for a quick summary.

In the destination country:

Qonaxa 1: eSIM'a xwe ji bo datayê çalak bike

• Settings veke
• Cellular (yan Mobile Data) hilbijêre
• eSIMa xwe hilbijêre.
• Toggle Turn On This Line if it's not enabled.
• Go back to Cellular/Mobile Data and select your eSIM as the data line.
   

Qonaxa 2: Birojkirina eyarkirina APN'ê (heke pêwîst e)

• Open Settings > Cellular (or Mobile Data).
• eSIMa xwe hilbijêre
• Select Cellular Data Network (or Mobile Data Network).
• APNê tam wisa ku li sepana Airalo'yê hatiye nîşandan binivîsîne.
• Xaneyên din vala bihêle.
• If the APN is set automatically, no changes are needed.
   

Qonaxa 3: Çalakkirina Roamînga Datayê (heke pêwîst be)

• Open Settings > Cellular (or Mobile Data).
• eSIMa xwe hilbijêre
• Toggle Data Roaming ON or OFF as instructed in your Airalo app.
   

Step 4: Set your eSIM as the default voice line (if applicable)

• Open Settings > Cellular > Default Voice Line.
• Select your new eSIM for calls and SMS (if your package includes calls and texts).
   

Step 5: Disable Cellular Data Switching

• Settings > Cellular (yan Mobile Data) veke
• Tap Cellular Data.
• Turn Allow Cellular Data Switching off.
   

Step 6: Choose a label for your eSIM

• Settings veke
• Cellular (yan Mobile Data) hilbijêre
• eSIMa xwe hilbijêre.
• Choose Label and select a suggested label or create a custom one (for example, “Airalo” or “Airalo for Canada”).

*Using a label helps you easily identify your eSIM, especially if you use multiple lines.
 

Bonus Step: Connect to the supported network
If your eSIM doesn't connect automatically:

• Settings > Cellular (yan Mobile Data) veke
• eSIMa xwe hilbijêre.
• Network Selection bibijêre
• Turn OFF Automatic.
• Tora nîşandayî li destûrkarên girêdana sepana Airalo'yê ya xwe hilbijêre.
   

Understanding your eSIM status: Installed vs. In Use

You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:

• Installed: The eSIM profile has been successfully downloaded and configured on your device. You can verify this by checking your device’s Settings > Cellular.
• In Use: The eSIM has successfully connected to a mobile network and initiated a data session.

Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM

If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings > Cellular. If it is there, head over to the How to connect section in the app and follow the steps to get connected at your destination.

After completing these steps, your Airalo eSIM should connect to the internet. If you still have issues, please contact us via chat in the app or on the website by clicking the chat bubble.