Before installing, make sure that your device:
- Supports eSIMs (see What devices support eSIM? or How do I check if my iOS device supports eSIM?)
- Is carrier-unlocked
- Has a stable internet connection (preferably Wi-Fi)
How to prepare before installing an eSIM?
- Log in to your Airalo account
- Go to My eSIMs
- Select the eSIM you want to install
- Select Install or share
- Select Start installation
You can also select View details for your eSIM to access the installation instructions.
Why can't I find the installation instructions after I install my eSIM?
When Airalo detects your eSIM is installed, the instructions to add the eSIM may no longer be visible in the app — you will see the "How to connect" section instead so you can connect to a network and use your eSIM.
If you need to reference the installation instructions for any reason, you can reference the installation instructions PDF attached to your order confirmation or eSIM delivered email.
How to install an eSIM directly on iOS
- Select Start installation > Continue until the activation starts — allow the eSIM to activate, if asked.
- Wait while the eSIM activates (don’t exit the process — it may take a few minutes).
- Select Done, when prompted — next, you’ll set up your eSIM.
*If your eSIM supports calls and texts besides data, you may select it for calls and SMS.
After completing these steps, you’ll see a confirmation that your eSIM is successfully installed.
How to connect to a network
- Go to Settings > Cellular and select your new eSIM.
- Enable Turn On This Line.
- Go to Settings > Cellular > Cellular Data > and select your new eSIM, if not selected.
- Disable Allow Cellular Data Switching.
- Go to Settings > Cellular > Default Voice Line and select your new eSIM for calls and SMS (if your package includes calls and texts).
- Go to Settings > Cellular and select your new eSIM.
- Select Network Selection and disable Automatic.
- Select the eSIM’s network (see “Network”) — it may take a moment to appear.
- Go to Settings > Cellular > and select your new eSIM.
- Select Cellular Data Network and enter the APN into all the APN fields for your new eSIM (if required).
- Enable Data Roaming for your new eSIM (if required).
- Turn Airplane Mode on and off.
If you need more assistance, please contact our support team, and we'll be happy to help.
Prefer another method?
How to install an Airalo eSIM via a QR Code on an iOS device
