How do I install and start using an eSIM on my Android device?

In order to install your SIM:

  • Your device needs to be eSIM compatible. Android devices that are eSIM compatible have an “Add Carrier” menu 
  • Your device needs to be network unlocked
  • You need to have a good network/WiFi connection

There are 2 ways to add an eSIM to your device(please note these steps may differ depending on your device):

Option 1 – By scanning the eSIM QR Code

To scan the QR Code and set up your eSIM, please follow these steps:

1. Go to My eSIMs to find your QR code via the app or the website

2. Go to Settings on your device

3. Tap on Network & Internet

4. Tap the Add icon next to Mobile Network

5. Tap Next when asked, “Don’t have a SIM card?”

6. Scan your QR code and add the confirmation code if prompted

7. If necessary, go to Network & Internet and tap on the Mobile network to set the correct network preferences listed in the Additional Info which is at the bottom-right of the selected data package page.

8. Turn on eSIM under Mobile Network

9. Enable Mobile Data

10. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

11. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

Option 2 –  By adding the eSIM manually

If you are experiencing issues scanning the QR code or are unable to scan the QR code, you can enter eSIM details manually. Please follow these steps:

1. Go to My eSIMs to find your Manual Installation details via the app or the website 

2. Go to Settings on your device

3. Tap on Network & Internet

4. Tap the Add icon next to Mobile Network

5. Tap Next when asked, “Don’t have a SIM card?”

6. Tap Enter Code Manually. You will be asked to enter your SM-DP+Adress in the following format:

  • LPA:1$SMDP+ADDRESS$ACTIVATIONCODE

7. Turn on your eSIM under Mobile Network

8. Enable Mobile data

9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

10. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

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