I can’t scan my QR Code

If you cannot scan the provided QR-code, you can install the eSIM by entering the eSIM installation details manually if you have an Android device. 

For iOS devices, you can select the Direct method for installing the eSIM on the same device or the manual method.

If you prefer, you can continue with installing the eSIM manually by following the steps below:

On iOS:

  1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.
  2. Go to Settings on your device
  3. Go to Cellular/Mobile
  4. Add Cellular/Mobile Plan
  5. Select Enter Details Manually. You will be asked to enter:
    • SM-DP+ Address
    • Activation Code
    • Confirmation Code (if available)
  1. Turn on your eSIM under Cellular/Mobile Plan
  2. Select your eSIM for Cellular/Mobile data
  3. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
  4. Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

On Android:

  1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website 
  2. Go to Settings on your device
  3. Tap on Network & Internet
  4. Tap the Add icon next to Mobile Network
  5. Tap Next when asked, “Don’t have a SIM card?”
  6. Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+Adress) available on the Manual installation tab on your eSIM installation page.
  7. Turn on your eSIM under Mobile Network
  8. Enable Mobile data
  9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
  10. Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

If you have any questions, please feel free to contact support.

 

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