I cannot scan my QR Code

If you cannot scan the provided QR Code, you can install the eSIM by entering the eSIM installation details manually.

Try adding the eSIM manually while connected to a good network connection.

On iOS:

1. Go to My eSIMs to find your Manual Installation details via the app or the website.

2. Go to Settings on your device

3. Go to Cellular/Mobile

4. Add Cellular/Mobile Plan

5. Select Enter Details Manually. You will be asked to enter:

    1. SM-DP+ Address
    2. Activation Code
    3. Confirmation Code(if available)

6. Turn on your eSIM under Cellular/Mobile Plan

7. Select your eSIM for Cellular/Mobile data

8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

9. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

On Android:

  1. Go to My eSIMs to find your Manual Installation details via the app or the website 
  2. Go to Settings on your device
  3. Tap on Network & Internet
  4. Tap the Add icon next to Mobile Network
  5. Tap Next when asked, “Don’t have a SIM card?”
  6. Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+Adress) in the following format:
    • LPA:1$SMDP+ADDRESS$ACTIVATIONCODE
  7. Turn on your eSIM under Mobile Network
  8. Enable Mobile data
  9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
  10. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

If you are not able to install it, please contact us for further assistance.

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