I can’t connect with my eSIM on my iOS device

If you are having trouble connecting your eSIM after installation on an iOS device, please make sure that you have completed the Access Data steps for your eSIM.

These can be found by going to My eSIMs > Details > Install eSIM/Access Data.

 

To connect to the supported network:

  1. Go to Settings on your device
  2. Go to Cellular/Mobile
  3. Select your eSIM under Cellular Plans
  4. Go to Network Selection
  5. Disable Automatic
  6. Select the Network as in your Access Data information.

 

To update the APN settings (if required):

  1. Go to Settings on your device
  2. Go to Cellular/Mobile 
  3. Select your eSIM under Cellular/Mobile Data Plans
  4. Go to Cellular Data Network
  5. Type the new APN settings in the Cellular/Mobile Data APN field as in your Access Data instructions (all lower case, all one word)
  6. Leave the other fields blank

To turn on the Data Roaming (if required):

  1. Go to Settings on your device
  2. Go to Cellular/Mobile
  3. Select your eSIM under “Cellular Plans”
  4. Make sure Roaming is ON.

You may check our video tutorial for troubleshooting below or continue to view further steps for accessing data on your eSIM.

If you have any questions, please feel free to contact support.

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