My device is network locked

eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked. Please contact your mobile carrier to unlock your device.

Also, if your device was just unlocked, your carrier may have disabled eSIM support for a period of time for security reasons. 

Please contact your mobile carrier to unlock your device or override the security settings.

If you have any questions, please feel free to contact support

 

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