You can safely remove eSIMs from your device when:
There is no longer an active data package for the eSIM
- When you buy an eSIM from Airalo, it always comes with a data pack that is ready to be activated. You can see this from your account (on the Airalo App or website) if there is still an active data package for your eSIM (not yet expired). If this is the case, please do not delete the eSIM from the device.
You no longer have a use for it
- Some eSIMs from Airalo can only be used once and can't be topped up. You can remove these eSIMs after using them.
- If you have an eSIM that you no longer plan to use, you can safely remove it as well.
Your new eSIM is for the same country/region
- When you buy an eSIM from the store, you will receive a new eSIM each time. The new eSIM will always need to be installed. It's always best to start to install on a clean slate to avoid confusion on which eSIM is in the device.
To remove an eSIM from your device:
- Go to Settings
- Tap Cellular / Mobile Data / Mobile Service
- Select the eSIM you want to delete
- Tap "Remove Mobile Data Plan".
Depending on your device, this option may also appear as Remove eSIM, Delete Mobile Plan, or a similar label.
Once the eSIM is deleted, the line may still appear in the list as "No eSIM" or "No SIM". To fully clear this message, follow these steps:
- Tap the plan labeled "No eSIM" or "No SIM"
- A pop-up message saying "Line No Longer Available" will appear
- Tap "Update Contacts".
All set! The deleted eSIM will now be completely removed from the list.
If you have any questions, please feel free to contact our support team, and we'll be happy to help!
