Not all Samsung Galaxy devices are eSIM-compatible. Beriya sazkirinê piştrast bibe ku amûra te:
- Piştevaniya eSIM'an dike
- Kilîl-vekirî ye
- Girêdana înternetê ya mayînde heye
Ez dikarim destûrkarên sazkirina eSIMs'ê di sepana Airalo'yê de li ku bibînim?
Tu dikarî hemû destûrkarên ji bo sazkirina eSIMs'a xwe bi bicihanîna qonaxên jêrîn bibînî.
- Sepana Airalo'yê veke.
- Here bo eSIMs'ên Min û eSIMs'a xwe hilbijêre.
- Bitepîne ser View details
- Go to the section Ready to use your eSIM?
- Saz bike an parve bike hilbijêre.
To view the manual installation instructions and QR code, select Share and more, or start the installation directly by clicking on Start installation.
Çima ez nikarim piştî sazkirina eSIMs'a xwe destûrkarên sazkirinê bibînim?
Dema ku Airalo tespît dike ku eSIMs'a te hatîye sazkirin, destûrkarên ji bo lêzêdekirina eSIMs'ê dibe ku êdî di sepanê de xuya nebin - tu dê li şûna wê beşa "Çawa girêdayî bibî" bibînî da ku tu bikaribî bi torê ve girêdayî bibî û eSIMs'a xwe bi kar bînî.
Heke tu ji bo sedemekê hewcedarî referanskirina destûrkarên sazkirinê bî, tu dikarî referansê bidî PDF'a destûrkarên sazkirinê ya ku bi pejirandina fermana te an E-Mail'a radestkirina eSIMs'ê ve hatiye girêdan.
Ez çawa dikarim eSIM'a xwe rasterast li ser amûra xwe ya Galaxy saz bikim?
- Sepana Airalo'yê veke
- Here My eSIMs û eSIM'a xwe hilbijêre
- View Details hilbijêre
- Scroll down to find Ready to use your eSIM → Install your eSIM.
- Tap Install or share
- Tap Start installation
- Allow the eSIM to activate if asked. If additional steps appear on your screen, simply follow the instructions shown.
- Çend deqeyan sebir bike heta ku eSIM'a te çalak bibe
- Piştî pêkanîna van qonaxan, tu yê piştrastkirinekê der bareyê sazkirina serkeftî ya eSIM'ê bibînî.
- Slide to Continue
- A pop-up may appear asking you to enable data roaming for your eSIM (if required). If it does, enable it and Slide to continue.
- Another pop-up will ask if you’re already at your destination.
- If you are in the destination country, tap Get Connected to check the steps to connect to your network.
- If you haven’t arrived yet, tap Connect Later.
Most eSIM validity periods start only when the eSIM connects to a mobile network in its coverage area, so installing early usually won’t cause you to lose days of your data plan. In some rare cases, validity may begin at installation, so it’s a good idea to check eSIM's validity policy by selecting Package details before or after purchase.
Ez çawa dikarim Samsung Galaxy'a xwe bi eSIM'ê li dataya telefona destan anku mobayl girêbidim?
You can find the connection settings by opening the same eSIM in the Airalo app after installing it. Navigate to My eSIMs → Select your eSIM → View details → Ready to use your eSIM → Connect to a network → How to connect. There, you'll find the exact steps you need to follow, but read on for a quick summary.
In the destination country:
- Settings > Connections veke
- Bitepîne ser SIM manager
- Bitepîne ser Mobile data û eSIM'a xwe hilbijêre
- Heke hewce ye Data roaming çalak bike (destûrkarên girêdana eSIM'a xwe li sepanê seh bike)
- Heke hewce ye APN settings ya xwe biroj bike (herwiha di destûrkarên girêdana eSIM'a te tên dîtin)
- Select your new eSIM for calls and SMS (if your package includes calls and texts)
eSIM'a te divê bi awayê jixweber li toreke telefona destan a piştgirîbûyî were girêdan.
Understanding your eSIM status: Installed vs. In Use
You can track your setup progress directly in the Airalo app by going to My eSIMs, selecting your eSIM, and tapping View details. Depending on your setup stage, you may see one of these statuses:
- Installed: The eSIM profile has been successfully downloaded and configured on your device.
- In Use: The eSIM has successfully connected to a mobile network and initiated a data session.
Note: In most cases, you can see these status updates in the app. However, please note that status visibility may vary depending on your specific eSIM
If you do not see a status, do not worry — simply check if your eSIM appears in your device’s Settings. If it is there, head over to the "How to connect" section in the app / and follow the steps to get connected at your destination.
Did the installation not go as planned? No worries — we're here to help.
We aim to make your installation experience as smooth as possible. However, if a direct installation attempt fails, you may see a "Something went wrong" message on your screen.
If this happens, simply tap "View options" to access our self-service tools. Depending on the situation, you will be able to:
- Automated Replacement: Quickly replace your eSIM profile.
- Automated Refund: Process a refund for your purchase if the issue cannot be resolved.
- Escalation to Support: Connect directly with our support team for assistance.
If you still have questions about installing and activating an eSIM, please contact us via chat in the app or on the website by clicking the chat bubble.
