How to check if your iPhone or iPad supports eSIM

Please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

• Your device is eSIM compatible and network unlocked. (see "What devices support eSIM?"+"How do I check if my iOS device supports eSIM?")

• You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)

How to prepare before installing an eSIM

1. Log in to your Airalo account
2. Go to My eSIMs
3. Select the eSIM you want to install
4. Tap View details
5. Open the installation instructions. Depending on your app version, you may see:
   • View Installation Instructions, or
   • How to use your eSIM > How to install the eSIM
6. If you are using the Manual method, copy or note down the SM-DP+ Address and Activation Code (and Confirmation Code if available)

For connection settings, open the same eSIM and look under How to use your eSIM > How to connect (or View Installation Instructions > Page 2/2).

How to install an eSIM manually on an iOS device

See also: How do I install an Airalo eSIM manually on my iOS device?

1. Open Settings
2. Tap Cellular (or Mobile Data)
3. Tap Add Cellular Plan (or Add Mobile Data Plan)
4. Tap Enter Details Manually and enter:
   • SM-DP+ Address
   • Activation Code
   • Confirmation Code (if provided)
5. Choose a label for your eSIM
6. On the Default Line page, select your eSIM for data only
7. Confirm that your eSIM appears under Cellular Plans (or Mobile Data Plans)

*If your eSIM supports calls and texts besides data, you can select it as your default voice line.

How to install an eSIM via QR code on an iOS device

See also: How do I install an Airalo eSIM via a QR Code on my iOS device?

1. Open Settings
2. Tap Cellular (or Mobile Data)
3. Tap Add Cellular Plan (or Add Mobile Data Plan)
4. Scan the QR code from your eSIM details in the Airalo app (you can use a printed copy or another device to display it)
5. If prompted, enter the 4-digit confirmation code (skip if not provided)
6. Choose a label for your eSIM
7. On the Default Line page, select your eSIM for data only
8. Confirm that your eSIM appears under Cellular Plans (or Mobile Data Plans)

*If your eSIM supports calls and texts besides data, you can select it as your default voice line.

How to connect to mobile data with your eSIM (QR code or manual method)

See also: How do I change my APN settings?

1. Open Settings > Cellular (or Settings > Mobile Data)
2. Tap your newly installed eSIM plan
3. Toggle Turn On This Line and enable Data Roaming
4. On the same page, tap Cellular Data Network (or Mobile Data Network) and enter the APN if required (you can find APN details in your eSIM instructions in the Airalo app)
5. Go back to Settings > Cellular (or Mobile Data)
6. Select your eSIM for Cellular Data (or Mobile Data)
7. Turn Allow Cellular Data Switching OFF to avoid charges on your other line
8. In your eSIM settings, select the supported network

What happens after installation

Once installed and connected, your eSIM should appear under your device’s Cellular Plans (or Mobile Data Plans) and automatically connect to a supported mobile network

If you need more assistance, please contact our support team, and we'll be happy to help.